Barr
Le H

Le H

Hotel Restaurant les Hortensias | 19, rue Docteur Sultzer, 67140 Barr Barr, France

Cafés • Européen • Français • Fruits De Mer


"We had a meal here as we were staying in the hotel. On other evenings we thought that the food looked good so wanted to try it out. On arrival we were greeted by a frosty waitress as we had not made a reservation, however, the restaurant only had 4 other occupied tables, so I did not see why there was a problem. The second member of staff was very new and explained that they were very short staffed and apologised in advance. We acknowledged this and he provided us with menus. We had to wait 40 minutes before either staff member acknowledged us and took a drink or food order. Consequently our wine came with our main course rather than having a drink while waiting for our food. I made a mistake with my food order due to my poor understanding of the French menu, but that was not the fault of the restaurant. I ordered tuna steak and it was unexpectedly raw. I struggled to enjoy but it looked very good. My husbands food was good, he had the chicken burger. We did order another drink but this never arrived. We then waited a further 60 mins for them to clear our plates and take our desert order as well as us order our 2nd drink again. We had one cafe gourmand to share. Unfortunately the chocolate fondant was over cooked, but other than that the desert was fine. We felt very sorry for the new member of staff that was trying very hard but was having to deal with many complaints due to slow service and food mistakes. To be honest it was a real shame. The service could have been much better had the new staff member been supported properly with sufficient experienced staff. The hotel is lovely, it’s just a shame the restaurant does not offer a good standard. There are many wonderful restaurants in Barr that have excellent food and service for a good price so it is not worth eating here when our vacations are so short!"