"Ok, start from the beginning... Our family (with 4 children) arrived at 7pm sharp for dinner. The restaurant was empty. They brought us to a table in the very back of the restaurant, next to a cabinet with forks etc. We asked to switch tables because it was depressing and lonely back there. Now, as far as I know, no one EVER said hello/bonjour or anything remotely friendly. The first thing they tell you when you sit down is that you will be charged for wasting/'gaspillage' at the buffet. It is also posted throughout the restaurant. Offering a buffet is really asking people to utilize it "en tant que bon père de famille." To be reasonable. Of course there are people who will abuse it, but this is not a reason to treat every patron like a criminal. They have employees walking around the restaurant, checking on what you take, what you eat. Like hawks. Standing beside your table. Talking about you. You start to feel like a thief after awhile. You feel tense. Watched. Uncomfortable.That may be their way to run their business. Fine, if you don't want people to enjoy themselves or come back ever. However, when we arrived, the Boss told us how much we would be charged: one small child, one child & 4 adults. But SURPRISE: when the check arrives, you are charged for 5 adults & one regular child. I bet this "switcheroo" works on plenty of families who do not check the bill. We were really angered by this. Well, the service absolutely ruined our experience, which is too bad because the food was quite tasty. There were people *trying* to get take-out at the buffet with teeny-tiny little boxes and they were being followed around by the staff. Watched.Total bummer. And no, this restaurant is most definitely NOT family-friendly. Or people-friendly, for that matter."
