"I visited today with my two children, who are 5 and 7, and my parents. We’ve visited before and have always sat upstairs near the toddler area, as my youngest is autistic, so it is a lot quieter up there, away from all the coffee/smoothie machines etc. The female owner was happy for us to sit upstairs, as long as we had a minimum spend of £9. When we got upstairs, there was nobody else up there. After about 3 minutes or so, the male owner came upstairs and instead of explaining in a friendly manner, he proceeded to tell us how my children were too old to be up in that area. (This is the same man who has served us upstairs in the past and has never had an issue before today. I explained that I was happy to keep my children away from the toddler area, but that we sit upstairs due to it being quieter. I explained that my Daughter has sensory issues, but he quite clearly didn’t seem to care about this, and proceeded to tell us that we needed to sit downstairs. His was very abrupt, and quite frankly looked at us like we were being a nuisance, when we were nothing but polite in return. After he rolled his eyes and walked off, we decided that we did not want to stay somewhere that we felt unwelcome, so we left. As we left and headed downstairs, we realised the male owner was trying to move us from upstairs, to seat some other people upstairs. These people had children around the same age as my children, so it didn’t really make any sense to me, unless he knew them? There would have been enough room for all of us up there, but for some reason, it seemed to be an issue. As we walked out, I made a point of saying to these people that the man was very rude to us, and one of the ladies waiting to be seated upstairs was very apologetic, even though it was not her fault. We certainly will not be visiting again after this experience."
