"Very poor disappointed in service food. We reserved a table for 7 prior waited over 5 minutes at the bar as staff were serving other people, fair enough but a slight acknowledgment or a “we’ll be with you in a minute” would of been nice as one member of staff was actually standing right in front of us doing a hand pull pint, ignoring anyone’s existence. 7 people, 1 starter, 7 mains,5 desserts. I had a rump steak, it had a lot of gristle, most of the steak was left, poor frozen chips, garden peas, tomato and mushroom (very limp), the onion rings were really nice and the peppercorn sauce tasty without being over the top. 2 people had the slow roast beef rib and it looked beautiful, and slid off the bone, the roasted root vegetables with this looked lovely and were tasty. Very short on the gravy tho, it was served with an accompanying small gravy boat, however this had only been filled to approx a third full. Aasked the waiter for another bottle of wine as he brought a coffee out his reply was “youll have to go to the bar, ive got to bring your desserts out” fair enough, but could of been said slightly nicer. i went to the bar, again a long wait, three lovely more mature ladies followed me but managed to get served before myself and a gentleman who had been there before me. He actually spoke up (very politely) said he had been waiting so long and the member staff just said he woukd be next, failed to acknowledged this comment and continued, when the ladies walked away she said i did not know they were gonna order separately( this is irrelevant, they should of have been served in turn. I returned to our table with the bottle if wine after about 10-12 minutes, having missed all the desserts alot of the conversation Overall a poor experience, the place definitely needs more staff at busier times we were booked at 6pm on a Saturday night some training in customer care"
