"we were 4 adults who travel together for 18 days thru north Italy and lucern. this was a few days of relaxing loneliness before the city lucern. the personal is amazing. friendly, professional and ready, as good as they can. we have traveled 6 hours with the car of bozen through the stelvio pass. at our arrival we were looking forward to a bottle of wine and some cheese and bread before dinner. if they wanted to buy brot from the restaurant, they informed us that they had no, but would bake us a fresh bread that could be picked up in ten minutes. really welcome! we went into our rooms. the carpets in the fluren and the coat were stained. the carpet in our rooms, more. no air conditioning and no screens. to leave the door open for the airflow, we were quickly airborne and mounded. the view of the lake and the mountain was breathtaking, but the balcony could hardly sit 2 persons, let alone 4. the bed cover had a spot on it and the bathroom were over tiny to get into the shower, a step-stone would have been useful to come across the side of the tub. the bus stop was just in front of the hotel and buses ran frequently and on time. an excellent opportunity to come in and out of the city. no fee for the use of this service, as the hotel provided visitors to each of us. we had planned to eat in the restaurant on the property, but the menu did not seem to our wish. the reviews complained about the service that was asleep, so we decided to go to the city. the sleep was difficult in this night due to heat and filling the space despite the oscillating ventilator. the breakfast was sufficient and the service was okay. also the restaurant staff, like all the others working there, was friendly and welcoming, but how much can 2 people do? the flying and mosquitoes that were ever present, circled and bite during the meal. a survey of the outside area proved to be disappointing. the breakfast remains unattended on the outside terrace, and there were no less than 15 birds flying around, trying to drag the remains and drop them everywhere. the plots were not well maintained, weeds and overgrown gardens were unsightly. nothing like the photos on the website. no lounge chair everywhere. where were all nice on their website? when I informed the manager, we would go earlier than expected, because our disappointment with the accommodations, she was gracious and professional. they voluntarily issued a credit for the unused time. this was very appreciated, as the nightly price with breakfast was almost twice as high as we had paid in each company before. I can honestly say that this hotel, where it is, in a picturesque environment right in front of the city, could be a beautiful, relaxing and wonderful reize of the mass of luzern. how regrettable that the owners or the parent company have allowed to deteriorate in such an abyss location. the personal is to congratulate to provide such a happy front and service with a smile."
