Leicester
Pho

Pho

87-91 High Street, Leicester, United Kingdom

Soup • Juice • Asian • Asiatic


"By far one of the worst restaurants I have ever been to. Firstly, they supposedly offered a student discount but you had to download an app called Smash to prove we are students. why can't we just show our student cards like with most places...rather than sitting around wasting time and mobile data? Then the menus and order were online only which totally alienates those people who have no mobile data or don't use smartphones, not everyone does and I feel like this especially alienates older people. It's extremely unfair. If this was supposedly for covid reasons, but if you truly wanted a covid safe restaurant you would remove the open pots of sauce on the table so obviously not everything has been totally thought through. I have seen in other restaurants people eat out of the pots with the spoons which is highly unhygienic and health hazard. It was far too loud to hear anything the staff were saying and just about everyone serving was extremely rude and unhelpful and reluctant to do anything. It took a very long time to be seated and for the food to come, after we had both spent ages downloading an app we will probably never use again and trying to work around the very confusing system scanning QR codes etc which is completely unnecessary when you could just put a menu up on the wall for people to order from, for example if you did not want to use paper menus. When we had to pay they had stuck on an almost service charge on the menu that we wanted removed on an already rediculously expensive bill which completely defeats the object of a student discount. I would have happily tipped the waiters if they had actually done their jobs properly and been decent. I also noticed that on their second bill they gave us after they finally bothered to add the discount, they removed the text saying that it is optional to remove the service charge which I find very deceptive. I was eating with a friend and they unbelievably actually made us calculate the separate bill OURSELVES! because they couldn't be bothered to split the bill. We had to sit between us writing down and figuring out what prices we had to pay because the staff were too lazy to do it themselves for whatever reason, which is not our job as customers to work out the bill! Absolutely unbelievable and completely abhorrent, to be completely honest we should have a refund and I most definitely do not recommend and will never be coming back."