Merton
Casuarina Tree

Casuarina Tree

407 London Road, Merton, United Kingdom

Cafés • Asian • Indian • Seafood


"we reserved a table well in advance but got a table in an area which was not the best so that was a bit of a disappointment. then we finally ordered starters which came after an hour! the starters were very small. the customer service...was very slow, we were reassured our food would come within a few minutes but it was hours we had to wait. we got our mains after waiting nearly hours! our waiter did not know what vegan was an offered us mutton rolls! they did not understand what vegan was?! there were no apologies or explanation for the cause of such a huge delay with food. everyone in the restaurant was waiting for food. we have never had to wait this long ever. the mains were not very nice the kothi rotti was a disappointment, so was the seafood fried rice (this tasted outdated) and the puttu kothu. we should have been offered something complimentary for the disaster of the evening we had. we should have left after waiting hours for our food. we saw people also leaving as they could no longer wait. when asking for dessert they told us the kitchen had closed all other restaurants ask before closing their kitchen if we require to order anything else. when we asked for dessert the waitress said, you got the food you ordered what more do you want?! the same waitress came and left another tables dirty plates and cutlery on our table, right in front of our face! this place really needs to train their staffs. never been to a place with such bad customer service, food and ambience. when we left the manager didnt even apologise for the delay and just looked the other way, not even goodbye or thank you for visiting although he was standing right by the door. never visiting again."

Winfield

Winfield

Wimbledon Aelt, Merton, United Kingdom

Cafés • Salads • Coffee • Seafood


"My friend and I often book in for the Wingfield’s afternoon tea when lucky enough to be drawn out of the public or LTA ballots and attend the Championships. We did this yesterday [day one, 2023 tournament]. We had pre booked so were able to skip a quickly gathering queue up the familiar steps. We checked in [about the third lot of people there] and were told where our table was and led to it. There was an issue with table positioning which, after an elongated discussion with three different people, was resolved to our acceptance. After a short wait, the orders were taken and a few minutes later, our afternoon tea arrived. It had all that was on the menu, though I didn’t like the fact that we both paid the price for the afternoon tea but the 4 cakes listed on the menu were “shared” between the two at the table. I believe if you pay full price each, you should have the full quota of cakes each. Additionally, the menu includes strawberries and cream, though when I queried where they were [as they weren’t brought with the rest of the stuff], the young waitress didn’t think they were part of the afternoon tea. I put her right and they were duly brought to the table. The cost of the AT has gone up by just short of 50% since 2018. Whilst recognising everything is going up and what we all have to endure in the shops in the modern day, I feel nowadays when leaving the restaurant that for the price, it’s not bringing as much feel good and satisfaction as it used to do. This was the most disappointing aspect of what was otherwise a great day at The Championships."