"This restaurant has changed ownership and is now known as Billa's. We booked a table here on Saturday evening, when we arrived the outside seating area had been overbooked so we were sat inside the restaurant this is currently not allowed under Wales' guidlelines, and to be honest I wish we had just walked out at that point, there ended up being 15 people seated inside. I genuinely felt so sorry for the 3 staff working there that evening, there was no manager in sight to help them serve customers both inside and outside, and they were running around like headless chickens receiving multiple complaints from every table inside about slow service, order mix ups etc they clearly had no table plan for inside (since we were seated last minute) and as a result the wrong food was given to the wrong tables. One couple got up and left before their food was served. We waited 45 minutes for our drinks, which arrived after our starters. Again, I want to stress that I do not blame the three staff at all, the blame lies fully with the non existent management who overbooked the restaurant and left them to deal with the mess. My partner ordered a calzone, and when this was served it was completely raw on the inside, he sent it back and asked for carbonara instead as this was quicker to cook. The food overall did not live up to the standards of the previous owner. Finally, when it came to paying the bill, the calzone was still on it, when the staff had said they would remove it for us. My partner went to the bar so this could be corrected, and the owner spoke to the staff member who was re doing the bill, he told her to charge us for the carbonara that was a replacement for the raw calzone some people may disagree, but I believe that if you are served RAW food at a restaurant or take away etc, then that meal should be replaced free of charge! In total we wasted £59 on a subpar meal. I am thoroughly disappointed in Billa's, it has clearly gone down hill since the change of ownership, and I shall not be eating here again and will tell others to steer clear. It's such a shame as Aberdare itself has so few restaurants open."
