"I have debated whether or not to share this, but ultimately decided to inform you all so you can be on the lookout for this scam I experienced. I ordered food from Sunflower Chinese in Lostock Hall, went to pick it up, and the woman at the counter placed the order down. I briefly saw the receipt, which appeared to be for 28.30 or something similar. When I went to pay, she stated it was 28.70. I mentioned it was 28.30, but she insisted it was 28.70, so I paid. I asked for a receipt, and she refused initially, but eventually provided one after another lady arrived. The total was 28.20. I questioned why it said 28.20 when they had charged me 28.70. She tried to avoid the issue by answering a phone call, but I persisted. When she finished, I pointed out the discrepancy, and she claimed it was a service charge. I inquired about the charge and why it wasn't itemized or disclosed to customers. Without responding, she angrily gave me back 50p, and I left. I am disappointed that they are attempting to cheat customers without their knowledge. It's not about the amount but the dishonesty in hiding it. Their continued business throughout lockdown suggests they are profiting well, making the need for this extra charge unclear. If this is happening to every customer, the cumulative amount could be substantial. I have attached a photo of the receipt, the 50p refund, and a screenshot of my card payment. I share this not to cause trouble but simply to raise awareness. Thank you."
