Wakefield
The Empire Fish And Chip

The Empire Fish And Chip

550 Leeds Road, WF1 2DX, Wakefield, United Kingdom

Fish • Seafood • British • Fast Food


"we arrived at 7pm... the restaurant was closed, the car park was empty.. we actually thought it was closed. we walked around the front to see if the chippy bar was open it was. we ordered fish chips with an unbattered sausage, scampi chips a steak pie chips. we was asked if we wanted salt vinegar before paying. told the young lady scampi fish meals with both, steak pie just salt. waited 15 mins for the scampi, fish, sausage pie to be cooked. they where boxed up. another lady asked what it was we wanted salt on, my wife said the steak pie please. everything was put in to a bag. i then asked if salt vinegar had been put on the scampi fish meals.. she said no... whilst she the young lady was taking boxes back out of the bag, she found the fish meal, put salt vinegar on, i then asked why there was 4 boxes.. she said for the sausage chips.. i said i only order a sausage to go with the fish chips. she apologised. she put the sausage in a fresh box added s v... whilst she was doing that we noticed the young lady putting s v on another box.. must be the wifes scampi. we decided to eat in the car in the car park has it would all be cold by the time we got home, glad we had wet wipes.. lots of oil. my daughter said the pie chips where yummy (shes 34 by the way) my wife said there was no s v on her scampi it was over cooked.. i opened my sausage ate that first, was ok. got to the fish n chips.. wow.. overload of s v... so mine got a double dose of s v by the looks of it. could only eat half. staff seemed totally uninterested, ready to go home by the look of it. not somewhere i would rush back to."

Italiano Valentinos

Italiano Valentinos

699 Leeds Road, Wakefield, United Kingdom

Meat • Pasta • Steak • Pizza


"I want to start by saying I am not the type of person to complain unless I have genuinely experienced bad service. I recognise with the best of intentions that things can go wrong. That said, the experience I had this evening was so dire and the gesture I was given was, in my opinion, was so inadequate, I feel a strong complaint is warranted. I booked a table for this evening for my birthday, and brought with me 9 close members of my family. We ordered drinks and when a waitress brought them to the table, she split a pint of lager over my back and on my 8 year old child. My new grey coat was covered and I'll have to pay for dry cleaning as it is not machine washable. My brand new black jacket (a gift for my birthday) was also covered, as was the back of my jeans. This was embarrassing as I didn't want to get out of my seat to speak with family members or to go to the toilet. The waitress was embarrassed and I don't think for a minute it was intentional, but I would have thought/expected a manager to come over to apologise. To top it all off we waited over 40 mins for our main courses. With 2 young children who were getting tired, this was far from ideal and we had to chase the meals up multiple times. It is a Wednesday evening and not even that busy so why it took so long, I have no idea. My guests were getting fed up so this didn't exactly make my feel great on my birthday. The food was actually nice, but service terrible. I asked the waiter if anything could be done taking into account how bad things had been and he said he would speak to the manager. I'm assuming the same manager who couldn't be bothered to apologise for the earlier incident. I was given 10% off the bill. We had spent over £200 so this worked out at only £26. Really poor and slightly insulting as this prob won't even cover my dry cleaning bill. I'm not one to write on review sites but in this case I think I will as I dont think Valentinos cares about customers."