Teléfono: +442089490055
Dirección: 107 High Street, Kingston Upon Thames, United Kingdom, KT3 4BP, Kingston upon Thames
Ciudad: Kingston upon Thames
Platos: 24
Reseñas: 4012
Sitio Web: http://www.alfornonewmalden.co.uk/
"What a horrible experience we had since our last visit in 2021. We have been regular customers for years, and we were really looking forward to come back after since the pandemic. First, service was the worst. We were rushed and not attended enough throughout the evening. We try to order something, and midway through the order, the waitress decides to just leave the table leaving us with outstanding requests. This kept happening during the whole dinner. Second, the tagliolini with truffle were so tasteless and bland, I had to keep adding salt, pepper, chilli olive oil just to get some taste out of it so I can finish my plate. And I am usually not a fussy eater. The pasta itself was undercooked and very doughy/chewy, too. We ordered extra pepperoni on our pizza, and in our opinion, there was no visible difference to the amount of salami put on it. What came out to us is what it would normally would've come out with. Thirdly, I ordered a tiramisu which I was really looking forward to, given all the experinece so far, that this will wash all the bad away. How wrong was I... The tiramisu was nothing short of a small whiskey size glass stuffed with layer of lady fingers and a layer of mascarpone with just a shy amount of sprinkled cocoa on top. Upon looking closely at the so-called tiramisu dessert, I noticed that the lady fingers were so dry and not soaked in coffee at all. I decided that I won't be having this and wished to return it. When we received the bill and after we paid for everything we had but the tiramisu, we were asked by our waiter how our food was. So we though, oh, someone actually cares and wants to know, how nice. Little did we know that no one actually cared, and the only reason we were asked this was so that we can be told by the Manager how wrong we are, how we have no right to complain about the food or the service, how as a goodwill gesture we weren't charged 2 pounds for the extra pepperoni (which on the contrary was on the bill, and we paid for with no objections), how the Manager is sick of customers telling them how Italian food should or should not be, how we have no right to object or say anything negatively about their precious chef's dishes, how we don't understand nothing, etc. In conclusion, and after reading through previous reviews too, I can confidently say that this seems to not have been nor will be the first or last case. There seems to be a clear pattern and common complaints about same thing, but that no one will ever take that constructive feedback away and try to improve. Needless to say after years of supporting this local business, we will no longer be returning. Not just for the terrible food experience, but more so for the horrible customer service we received from the Manager."
Menú - 24 opciones
Todos los precios son estimados.
Maria
The food was absolutely delicious!! One of the best restaurants in London!
Dirección
Reseñas
Jörg
Real Italy in New Malden, Very good italian kitchen. Best Service. You make us feel in Italy! regarda from Germany Food: 5 Service: 5 Atmosphere: 5
Rachel
I really enjoy the food at Al Forno. The portions are very generous and everything is delicious. I started with a tasty lemon spritz. The New Malden location is my favorite!
David
We come here when we are in the area, a proper no-chain family Italian restaurant. Authentic Italian meat and fish dishes plus pizzas and pasta. Good wine list too. Service: Dine in Meal type: Lunch Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 4
Lina
Authentic Italian food and excellent, professional service. Thanks a lot! Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Penne Arrabbiata, Buffalo Mozzarella Pizza, Risotto Ai Funghi E Olio Tartufo
Stefan
This restaurant comes highly recommended! The staff is incredibly hardworking and the food is even better tasting. I will definitely be returning! The service was fantastic, we dined in for dinner and the price per person was between £40-50. We give the food, service, and atmosphere all a perfect score of 5.
Tom
This restaurant is a long-time favorite that always delivers. Our recent meal was fantastic with a wonderful atmosphere and service that catered to our every need (including two milks for the tea!). Even the stubborn child who initially refused everything on the menu ended up leaving happy. Rating: Food 5, Service 5, Atmosphere 5.
Amie
I recently ordered a spaghetti ragu for takeout and it was the best ragu I have had in the UK in the past 11 years. Thank you to the amazing staff for a job well done. - Mario. Takeout service was excellent, serving size was perfect for a dinner meal, and the price per person was between £10-20. The food, service, and atmosphere all received a perfect score of 5.
Safura
I can't believe it. I went to Al Forno in New Malden today to eat pizza. I am a regular customer at Al Forno and always believed they were Italian and made their pizzas fresh. However, today I was surprised to find that the pizza did not seem fresh. I considered asking for a refund, but my friend convinced me to leave it. I will not be returning to this place again.
K
What a horrible experience we had since our last visit in 2021. We have been regular customers for years, and we were really looking forward to come back after since the pandemic. First, service was the worst. We were rushed and not attended enough throughout the evening. We try to order something, and midway through the order, the waitress decides to just leave the table leaving us with outstanding requests. This kept happening during the whole dinner. Second, the tagliolini with truffle were so tasteless and bland, I had to keep adding salt, pepper, chilli olive oil just to get some taste out of it so I can finish my plate. And I am usually not a fussy eater. The pasta itself was undercook...
Kingston upon Thames
Categorías
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Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica.
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Italian Saborea los ricos y diversos sabores de Italia con nuestro menú, que ofrece pasta clásica, risottos sabrosos y platos tradicionales de carne y mariscos, todos elaborados con ingredientes auténticos y pasión. ¡Buon appetito!
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Wifi
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Takeout
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Seating
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Delivery
