Teléfono: +441217113000
Dirección: 651 Warwick Road, Solihull, United Kingdom
Ciudad: Solihull
Platos: 25
Reseñas: 17
"Very odd... We booked a table for 6 of us at 7.30pm on a Friday. We were staying at the hotel, which was busy. There was noone else in the resturant the whole time. The rare steak was well done, bit was quickly corrected. The whole ordering by QR code seemed unnecessary as there were plenty of staff. The drinks came out wrong and when Iwntioned it I was told I'd ordered wrong. The barman came back later and corrected his mistake. It's a nice hotel with good facilities, just needs to pay attention to guests."
Menú - 25 opciones
Todos los precios son estimados.
Mia
Despite booking there was no record on the system please do not book this has happened to several reviewers
Dirección
Reseñas
Sophie
I made a reservation thinking the restaurant was open, but it wasn’t, so I ended up settling for a sandwich instead. I'm not happy about it.
PaulB
My only complain was the restaurant said they don’t open until 7pm and we had booked a table for 5.30pm. They accommodated us so no real issue, but it could have been Thank you
Sophie
The brasserie wasn't open when we arrived but they managed to sit us in the Bar area. The staff were really good but it obviously wasn't what we had booked for a mother's day meal.
Florence
I'm sorry to say that the restaurant fell short in several areas. First, it doesn't open until 5 PM, which is inconvenient. Second, the staff seemed inexperienced. Lastly, one item from our order had to be returned.
Ifeoma
My only complaint is that the restaurant stated they didn't open until 7:00 PM, but we had a reservation for 5:30 PM. They didn’t accept us at that time, which was a bit frustrating, but it would have been nice if they had been more accommodating.
SimonV
Excellent customer service from the food and beverage team! Kudos to them! However, the reception service leaves much to be desired. The reception staff would benefit from spending a shift in the restaurant to retrain and improve their customer service skills.
Joe
The brasserie wasn't open, despite the fact that I'd made a booking on Open Table as a surprise for our wedding anniversary. It was still possible to book for that evening after we were turned away. No incentive was offered to return another day (e.g. a discounted meal as an apology) and no response has been received from the hotel to a complaint I made.
Ethan
The restaurant had not long opened up after covid. The app for ordering food was not user friendly. The evening meal was poor and not to a restaurant standard. The wine was £10 for a 250ml glass ! The larger more reasonable at £4.50 bottle. Breakfast. We were shown to a dirty table, when we requested a different table the waitress gave us back chat. We did not have cooked breakfast , and the continental breakfast was okay, with a reasonable choose. The other two breakfast waiters were helpful and friendly.
Joanne
Very odd... We booked a table for 6 of us at 7.30pm on a Friday. We were staying at the hotel, which was busy. There was noone else in the resturant the whole time. The rare steak was well done, bit was quickly corrected. The whole ordering by QR code seemed unnecessary as there were plenty of staff. The drinks came out wrong and when Iwntioned it I was told I'd ordered wrong. The barman came back later and corrected his mistake. It's a nice hotel with good facilities, just needs to pay attention to guests.
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