Teléfono: +33559227788
Dirección: 1 Avenue Edouard VII, 64200 Biarritz, France
Ciudad: Biarritz
Platos: 35
Reseñas: 1521
"As someone in the tourism industry in France, I am appalled at the poor service we experienced from the host this evening. After being denied a table last night because of a lack of reservation, we made it a point to book one online pm the next day before going to bed. We even arrived about minutes early to guarantee us a table on the terrasse to watch the sun set over the grande plage. I politely informed the maître d’ (who was clearly setting up tables for the dinner service) that we were here for our reservation, only to be curtly told that we needed to return at pm sharp. No explanation. No offer to sit us and serve us drinks, while we wait for the staff to complete their set-up. Just a “go away”. We ended up sitting down a few tables down (where cocktails were still being served), and a waiter kindly offered to take our drink order. While I realize that this is the VERY busy season (and staff are understandably rushing around), there is little need for service industry people to treat potential customers with anything less than their full undivided attention and expected courtesy. No need to reinforce the often overstated belief that French people are simply rude and unwelcoming to tourists... Kudos to the rest of the staff for making up for the very poor start to our last evening in Biarritz !!! Just my cents, from the viewpoint of another service industry worker trying to spend his hard-earned money while on our first true vacation so far this year"
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