Teléfono: +447434668081,+441228544560
Dirección: 17-19 Castle Street, CA3 8TA, Carlisle, United Kingdom
Ciudad: Carlisle
Platos: 5
Reseñas: 1135
Sitio Web: https://keuga.top/cakes-ale-altqhs4
"We stumbled upon this lovely looking cafe with a beautiful secret garden whilst on a day trip to Carlisle. We arrived a few minutes before 3pm and were given a bunch of menus by a sullen teenage waitress. She told us to take a seat and someone would be over to serve us. We took a seat in the garden and waited for service. They were quite busy, so it was a while before anyone came over to serve us. We were then told that they had now stopped serving food as it was after 3pm (by a couple of minutes) and they stopped serving food an hour before closing at 4pm. We explained that we had been there since before 3pm and that all we were looking for was a couple of sandwiches. The pleasant waitress said she would ask the kitchen if it was ok. I assumed that, good sense and a modern customer service attitude, would mean we’d get our sandwiches. Sadly the embarrassed waitress had to come back and tell us that the kitchen had said no. If we had been told that food was stopping at three we’d have given our order straight away, rather then wait ten minutes for nothing. We left straight away. It’s a lovely cafe but it’s old fashioned charm seems to be matched with an old-fashioned “clock-watching” attitude to customers. Really disappointing and we won’t be back. It was just embarrassing really."
Menú - 5 opciones
Todos los precios son estimados.
Dominic
Great atmosphere, amazing staff, Reece was brilliant. Food was great, beer even better, lovely evening
Dirección
Reseñas
Dennis
Stop here either before or after visiting the bookshop. Friendly staff and lots of different places to sit.
JANETDENISE
Poor slow service. Vegan cakes tasted stodgy and stale. Limited menu. About 3 ciabbatas and 2 salads. Overpriced. Poor selection of menu items. Best avoided.
Lorie
What a sweet little spot for lunch! We sat in the charming garden for homemade carrots ginger soup, cheese scones, various sandwiches, cookies and, of course, tea. Everyone in our party was very pleased with the food and the service was delightful!
Melani
I used to love this place, the quirkiness, the food, the service. Now the service is not as friendly and the food was terrible last time I was there. DO NOT try the breakfast butty. I have to say it was the worst I have ever been served. Management really need to take these reviews on board and save this place.
PeteFromLeeds
Visited here for coffee and cakes during our trip to Carlisle. The café has a real character to it, the staff were all friendly and attentive, and there was a good range of cakes (including a few vegan options). We all really enjoyed what we had. We were still in the café at closing time but didn't feel pressured to leave at all. Would definitely recommend!
Carlie
Came across this place by accident in the bookshop.. never seen so many books. Shown through the shop to the cafe and it was like a tardis full of quirky furniture comfort and amazing ambiance Loved it straight away Really nice food including veggie and vegan. Also a beautiful wild garden with tables Staff are lovely and music playing in the background Just past it on the left alleyway is another entrance
JezebelsMum
We had a lovely lunch here out in the sunny garden today. The service was efficient and friendly and our food was great. The cafe was clearly slightly short staffed as tables weren't getting cleared quickly, but the staff were relaxed and calm and food arrived very quickly even if no one came to check on how our food was....it was lovely and we didn't need anything, but a check would have been good had we needed it. The garden was lovely and the book shop itself was amazing and made for somewhere really interesting to dine for excellent seasonal food and generous portions. We didn't have room for cake but they looked amaaazing!!
leily
As a family we regularly visited cakes and ale for lunch, unfortunately since being taken over it has lost its quirky charm, a lot of the lovely staff who worked there the quality of the food has gone down considerably. The new owners have changed a lot of menu items, replacing them with obviously cheaper alternatives that just aren’t as nice it all feels very much like penny pinching, so much so that we stopped going. I also feel, as someone who works in the service industry, that our custom was no longer appreciated as long standing loyal customers on a final note the whole place doesn’t feel as clean, especially the bathroom which was always spotless with nice hand wash hand cream availab...
Helen
We stumbled upon this lovely looking cafe with a beautiful secret garden whilst on a day trip to Carlisle. We arrived a few minutes before 3pm and were given a bunch of menus by a sullen teenage waitress. She told us to take a seat and someone would be over to serve us. We took a seat in the garden and waited for service. They were quite busy, so it was a while before anyone came over to serve us. We were then told that they had now stopped serving food as it was after 3pm (by a couple of minutes) and they stopped serving food an hour before closing at 4pm. We explained that we had been there since before 3pm and that all we were looking for was a couple of sandwiches. The pleasant waitress...
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Vegan Options
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