Caswell Surfside Cafe

Poor food, poor customer service, extremely expensive for bellow average food. A lovely customer asked me if we wanted our table cleaned. She said I don’t work here, but I’m cleaning tables if you want yours done too. We eventually got our table cleaned by one of the staff. I would not waste your money going here.

Terrible experience. Very rude staff who weren’t competent. Being accused of not paying for something. Slow service. VERY EXPENSIVE for what it is. I’m all for young people working in customer service but at least train them on our to speak to customers. Young girl working there had disgusting attitude, definitely won’t be returning.

Went here on a sunny August day with a family group of 10 including 3 children. When I went into the cafe I was greeted by a very cheerful and helpful assistnt who offered a menu to me to take out to our family to order. We had a variety of sdandwiches, a panini and two bagel melts and they were all very tasty and good quality. All the staff were working very hard as it was a busy time for them, but were all very professional. The lunch was perfect for a day on the beach.

Beautiful location. That’s the positives done. Staff were going through the motions, tables dirty: we had to ask for ours to be cleaned. There was actually another customer cleaning (and offering to clean) tables because the (young) staff weren’t doing it! Cutlery grubby and sticky. Crockery had bits of dried food stuck to it. Some items on the menu were ridiculously overpriced for what they were: a toastie for £11 for example, very pricey for a Swansea cafe! One of our toasted sandwiches was burnt and the other had stale tomatoes. We’ll definitely give it a miss in future.

The cleanliness at this restaurant is lacking, with staff more focused on chatting than maintaining the cleanliness of the tables and floors. The seat cushions, windowsills, and windows are all dirty. I observed staff handling food without wearing hair coverings or tying back their hair. Additionally, I witnessed staff touching their hair and then handling food that was being served. The quality of the food is average, but the prices are too high. I would recommend that the owner make unannounced visits to the restaurant before the health department does. Overall, I would not return to this restaurant and would not recommend it to others.

Not safe for people with food allergies. None of the staff members had any understanding what gluten was. I had to explain I couldn’t eat bread, flour, wheat etc and they then brought me a salad with couscous. I asked them for a fresh salad but I don’t think they understood how serious an issue this is for me. I have been unwell since. The service was very substandard in other respects. It felt like it was all of their first days at work. I think this cafe would benefit from decent management and training staff. It’s gone really downhill since I remember it from years ago. The cutlery was all dirty, as were the glasses. None of the tables were clean. Really disappointed

We have been visiting Surfside for many years but sadly, the levels of hygiene and customer service are now very poor. We visited at 4.30 yesterday afternoon, and there was nobody in the cafe except us. 5 tables were covered in dirty cups/plates/remains of food etc. 2 young ladies were chatting by the coffee machine and took a few minutes to notice we were there. The cushions are looking very grubby and there are no obvious signs of food hygiene training eg long hair is not covered, The food is very overpriced-£12 for a panini! Our sandwiches were nice but pretty basic. In future we will bring a flask and our own sandwiches, and sit outside on one of the many benches. Very disappointing.

We popped into the cafe for an ice cream on the way back to our friends house. We walked into the cafe and there were two girls sitting at a table talking who we thought were customers. There was nobody at the counter so we stood by the ice cream cabinet and waited. After a couple of minutes a woman appeared from the kitchen and walked behind the counter with a sheet of paper which she seemed engrossed in and didn’t seem to notice us. After a minute I said “excuse me but we’d like some ice creams?” She looked up and seemed irritated that we’d disturbed her and said “can you come around here to order”indicating that we moved around the counter in front of her and she then asked what we wanted...

Whilst visiting Caswell Bay we decided to take a snack lunch here. The café is typical of the genre, and with a menu to suit. The café is situated on the coast path just above of the west side of the beach. It is airy inside and has glazed walls that provide views out to the beach and bay. There is a fairly narrow deck with tables and seating bordering the edge of building adjacent to the beach. Tables and comfortable cushioned) seats inside the café were lightweight metal, with glass tops to tables. It all looked clean and tidy. The restaurant appears to be open from 08:45 to close after the last food orders at 16:30. All day breakfast is served, also toasted breads and buns, bagel melts, b...