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Best authentic bubble tea taste in the city. Their tapioca is unbeatable and their toppings are all fresh and tasty. the staff are so kind and will help you order if you are unsure!

The customer service at this restaurant was very patient and friendly. I tried the brown sugar roasted milk tea that was recommended by the staff and it was delicious. It's the best milk tea I've ever had. I will definitely be returning and highly recommend this place!

Pretty confused with their opening times, seems to be open only when they feel like opening. On most days there is a be back in minutes' sign in front of the door with no one in the store. Sometimes there is someone in the store during so-called opening hours but the door is locked It's a shame because I do like their bubble tea

I love the bubble tea, that’s when they are actually open. The last time I went it was a Tuesday and it was shut for the full day even though there was a sign on the door saying “ be back in minutes “. Very bad customer service and disappointed today again because I have phoned over times now to make sure they are open but no answer.

Pretty confused with their opening times, seems to be open only when they feel like opening. On most days there is a 'be back in 5 minutes ' sign in front of the door with no one in the store. Sometimes there is someone in the store during so-called opening hours but the door is locked. It 's a shame because I do like their bubble tea :

I love this store and their brown sugar roasted milk teas, providing that they are actually open to sell them at all. I pass by here a couple of times everyday and they are closed more often than they are open. I get that this may be a franchised run store but with the actual rent prices in that part of sauchiehall st being sky high i'm suprised they can stay open at all seeing as they are shut more than they are open Shame as their bubble tea's are amazing

I absolutely adore this restaurant and their brown sugar roasted milk teas, but the problem is that they are not always open when I want to buy them. I walk by here multiple times a day and it seems like they are closed more often than they are open. It appears that this may be a franchise-operated store, but considering the exorbitant rent prices in that area of Sauchiehall St, I am surprised they can even stay in business since they seem to be closed more frequently than they are open. It's a shame because their bubble teas are truly fantastic.

After finally receiving a response on their Facebook page, Chatime refused to refund the drink claiming no one else had reported a similar incident. I find this hard to believe, given their track record of ignoring customer complaints. As a result, I have decided to switch to a different bubble tea chain and strongly advise others to avoid Chatime. Their customer service is slow to respond and unwilling to take responsibility for faulty products. It is disappointing that an international company would refuse to refund a single drink out of the many I have purchased. I regret having supported Chatime in the past and will not be returning. Shame on you, Chatime.

I ordered through the Chatime app, bought a few drinks for me and my colleagues, one of the plastic cup split in half the cup itself split, not the plastic seal. see photos attached) when we put the straw in and the tea leaked everywhere. I complained through the App, they ignored me for months I also found another victim online, she complained through the app email Facebook instagram yet she was ignored for months), I then complained to their Facebook page, they finally replied after ignoring me for another month, and told me they would not refund that drink because no one else had the same incident I highly doubt it, since they never read the complaints from their app anyway, how would the...