"we were eating there on Sunday night, the restaurant was moderately filled. Nevertheless, we waited (4 people) for an hour to eat. there were no elaborate dishes, but 1x pizza, 2x noodles and 1x salat. when the food finally came, the chicken inside was still cold and raw. I've been complaining, the teller was cleared wordless. after more than 20 minutes the teller came back wordless. after a few bites, I find a long blonde hair between the salad leaves. not my hair. I left the rest. I was asked what it is about, again was wordless. the food went back two times, and no one was apologised for it. when I mentioned that there should be at least one word of apology in it, the service was just pampering. At least I didn't have to pay the salat after this desaster."