Frankie Benny's - Carta

The Mast Leisure Park, Surrey Quays Road, SE16 7LW, Southwark, United Kingdom

🛍 Steak, Pizza, Pasta, Italian

3.9 💬 1343 Reseñas

Teléfono: +442070649810

Dirección: The Mast Leisure Park, Surrey Quays Road, SE16 7LW, Southwark, United Kingdom

Ciudad: Southwark

Menú Platos: 5

Reseñas: 1343

Sitio Web: https://www.frankieandbennys.com/restaurants/london/london/surrey-quays

"The manager that arrived just as we were about to leave and the young male server saved me from refusing to pay full stop. I will never visit a Frankie and Benny’s again for the following reason: 1. Terrible food: awful tasting and hard hot dog, Chips tasted like they were fried in stale oil (is that even a thing? . Overly crispy and overly sauced chicken wings. Weird tasting burger that should have been succulent and tasty due to the range of flavours; nope: dry and and tasted as if it was deep fried left half and most of the chips. You can almost forgive bad food because the service is excellent not the case. 2. No greeting on entry, stood for at least 5 minutes with four other diners in the restaurant, they were hardly rushed off their feet but the woman wearing a white shirt looked over, and proceeded to clear tables and completely ignore us so we seated ourselves. Another 10 minutes and still no service so it went to collect menus myself. No acknowledgement until the young guy came out and came over to take our order, lovely young chap. Whilst waiting he seemed to be doing everything. Woman in the white shirt seemed to be focused on making sure Uber drivers had their orders. 3. Get rid of the head/chief chef: rude and thought it was good practice to shout at his colleague in Polish (could have been another language but sounded Polish . This just put me off even more. 4. Slow service did I say it was not busy. I’m annoyed because I was treating my nephew for his birthday and it was just poor and sloppy. His food was the last to arrive whilst my burger, which came first was the first we had to ask where the rest of our order was. I don’t know what’s happened but this is not the experience I remember; this franchise has gone down hill I should have walked out as soon as we sat and had to wait to be served. Still reeling that I shelled out £65, after a discount poor, poor, poor."

Menú completo - 5 opciones

Todos los precios son estimaciones en menú.

Alitas De Pollo

Comida Americana

Postre

Entrantes

Wrap

R8846IDlorenae R8846IDlorenae

It was a family lunch, amazing! Being served by Leo! Great great great service by him as well as the team. We will defo visit again.

Dirección

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Reseñas

Paula
Paula

Leonardo, the waiter, was very kind to us, the service was also lovely. at all times he was attentive to everything we needed, it is clear that we would came again


carolinadQ1302GW
carolinadQ1302GW

The food was amazing, family friendly restaurant the service was amazing. Lili-Rose was an excellent server. Would definitely recommend to all. Vegan options are amazing


Bernardo
Bernardo

The best service ever in my life Leonardo was amazing the food was really good the caffe really cool the prices was ok for the quality of the food leopardo service was really good we de finally come back Ver carta


Olga
Olga

Great place to go with little ones. The kids menu is quite varied and had veggies involved. For adults you also get good and tasty options. Service was great! Leonardo was looking after our table and he was always helpful and a very welcoming attitude


PACMAN101pa
PACMAN101pa

Waiter was very understanding and helpful snd tried to help , but kitchen staff Absolute shocker , complaining then swearing and send out cold food , I ordered medium steak and got well done ... and I csn hear lady in the kitchen swearing and complaining , she didn't even wash her hands after smoking outside !!!! Never again


J5910ZUjs
J5910ZUjs

Went for lunch today with my partner and rhe food was incredible! Ordered the dirty dog which literally left us speechless and the Italian hot pizza which was great as always. The food was super freshly made and Katy was extremely lovely and helpful! Will definitely come again. Thank you to the whole team who was working today! Ver carta


Saskia
Saskia

Just like to say that the waiter called Leonard’s could not have done more to make our meal great. The food was not the best. Lots of items wrong or under overcooked. Kitchen mistakes. We still enjoyed ourselves as the waiter was very understanding and helpful. Get more Leonardos. The 5 stars are only for the staff member The food deserves no stars.


danibgd
danibgd

We came here as an alternative after leaving another local venue which was a disaster. I didn't want it to be a success as this is another venue where service seems to have slipped over the years. However, it was a really pleasant experience only made better by our fabulous server, Toby. Toby was very efficient, very friendly and remained calm despite having a very large party he was also seeing to during our whole time there. I thought this place was a bit of a write off but thanks to Toby, we will definitely reconsider Frankie and Benny's Surrey Quays as a first choice restaurant in the future. Thank you!


123TASHA
123TASHA

The manager that arrived just as we were about to leave and the young male server saved me from refusing to pay full stop. I will never visit a Frankie and Benny’s again for the following reason: 1. Terrible food: awful tasting and hard hot dog, Chips tasted like they were fried in stale oil (is that even a thing? . Overly crispy and overly sauced chicken wings. Weird tasting burger that should have been succulent and tasty due to the range of flavours; nope: dry and and tasted as if it was deep fried left half and most of the chips. You can almost forgive bad food because the service is excellent not the case. 2. No greeting on entry, stood for at least 5 minutes with four other diners in t... Ver carta

Categorías

  • Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica.
  • Pizza Sumérgete en nuestras pizzas perfectamente horneadas, elaboradas con masa lanzada a mano, rica salsa de tomate y una mezcla de quesos gourmet. Cada rebanada estalla con ingredientes frescos, asegurando un bocado delicioso cada vez. Ver carta
  • Pasta Deléitate con nuestra selección de platos de pasta clásicos y contemporáneos, cada uno elaborado con ingredientes frescos y de calidad y salsas sabrosas que capturan la esencia de la cocina italiana en cada bocado.
  • Italian Saborea los ricos y diversos sabores de Italia con nuestro menú, que ofrece pasta clásica, risottos sabrosos y platos tradicionales de carne y mariscos, todos elaborados con ingredientes auténticos y pasión. ¡Buon appetito!

Comodidades

  • Wifi
  • Takeout
  • Carta
  • Seating
  • menú
  • Television

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