Haveli - Carta

3-5 Broadway Darras HallNorthumberland NE20 9PW, Ponteland, United Kingdom

🛍 Pizza, Asian, European, Fast Food

4.5 💬 2479 Reseñas
Haveli

Teléfono: +441661872727

Dirección: 3-5 Broadway Darras HallNorthumberland NE20 9PW, Ponteland, United Kingdom

Ciudad: Ponteland

Menú Platos: 35

Reseñas: 2479

Sitio Web: http://www.haveliponteland.com/

"This is our local Indian restaurant which has a reputation for high end asian food. We have frequented it since it opened but now we feel it has dropped its ' standards largely through lack of staff training. I tried to book a table for 2 but the website wasn 't working. I rang at 10 a.m. The call was taken by a rather unprofessional individual who simply said Hello? It sounded as if I 'd woken him up! When we arrived at the restaurant we were shown to our table but no attempt was made to pull out my wife 's chair for her, so I did it whilst the waiter looked on. The table was sticky, indicative of not having been cleaned properly. Later in the evening we saw first hand that by way of cleaning, the tables were simply scraped with a crumb scraper rather than being disinfected. Cutlery was placed directly on the table nonetheless. We were handed very grubby menus. My wife 's was annotated in pen. We suspect it was for staff use. We ordered drinks immediately so that we could have a drink whilst we read the menus and made our choices. They did not arrive until the starters arrived more on the starters anon . My wife ordered a Bombay Sapphire gin and Fevertree Mediterranean Tonic. The drink finally arrived with all the tonic already added so we never saw the bottle, it could have been anything, and in any event my wife would normally only use half the tonic to avoid making the drink too diluted. For starters we ordered popadoms for one and some onion bhaji bites to share between us. We stipulated that we wanted them served at the same time for that purpose. 60 seconds later the waiter reappeared with the popadoms entreating us to be careful as the bowl was hot. I suggested that the bowl would be much cooler by the time the bhajis were ready and asked that he take them away and serve fresh popadoms with the bhajis as originally requested. The starters finally arrived together. The dips for the popadoms were very thin. Of the 3 bhaji bites 2 were undercooked and the third so undercooked as to be almost raw inside. I couldn 't eat it and asked for it to be taken away. The waiter returned to say that the chef had apologised so that 's alright then! . I suggested that a more meaningful gesture would be for us not be charged for the bhajis and indeed we were not. For her main course, my wife had the Goan Prawns. Whilst tasty, they were served in a vast sea of sauce which necessitated a trawl of the bowl to get the prawns out. I had Chicken Tikka Madras. Again, very tasty but to my mind the chicken had had only a brief relationship with the appropriate marinade and an even briefer flirtation with a tandoor. Nonetheless this variant attracted an additional charge. Throughout the meal there were no signs of attentiveness from the staff. Unused and empty glasses were not taken away without prompting and apart from the usual irritating is everything ok? , waiters and front of house staff walked by without ever casting a glance at our table to see if there was anything they could do to help. Finally, throughout the evening the waiter and the manager would refer to us as you guys . After this happened for the umpteenth time I collared the manager and told him that referring to diners in this manner might be appropriate in MacDonalds, but we didn 't care for it in a Bib Gourmand restaurant with high end pretensions. Quite incredibly, the manager had no idea what that accreditation meant, nor that the restaurant he was working in had one! Taken in isolation, you might think that our grumbles were minor. However, taken together in an establishment that used to pride itself in not being just another curry house, they are disappointing to say the least. On previous visits we have commented on the fact that asian people obviously rated the place and attended in numbers. Not so this time, there were only 16 diners in the restaurant at its peak which is not impressive on a Friday night. When we pay £75 for one and a half starters, two main courses and a couple of drinks each, we expect better."

Menú completo - 35 opciones

Todos los precios son estimaciones en menú.

Ben Ben

Both the food and service were excellent. Would thoroughly recommend to anyone looking for authentic Indian food!

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Reseñas

karen
karen

Not our first visit, nor the last! Wonderful staff, amazing ambience and superb food. Will book again soon as we love everything here. Thank you Haveli!


Skiers356
Skiers356

Staff were friendly and welcoming but not overbearing. Couldnt fault the food, everything was delicious. Large restaurant, unusual decorated ceiling which was very attractive. Place was spotless.


cjpt
cjpt

From booking online to leaving the restaurant, we were impressed by the staff, surroundings and food. Excellent quality and good value for money. We would definitely recommend this restaurant and will be back! Ver carta


John
John

Food was Fabulous , lovely place , great value for money, service is not of Michelin guide standard. One waiter was faultless , the other one needs improvement, let the whole experience down a little, needs attention to detail, Would definitely go back


Cubahell
Cubahell

The restaurant has changed owners and the current one would not be recognised by Michelin. The service is dreadful. Slow and no idea what to do. Very much just a standard Indian restaurant now with overpriced food. It is nowhere near what it was, disappointing.


Moosty
Moosty

Absolutely loved the experience. You can tell it’s real food and good for you. I felt uplifted after eating there and wanted to run home I had so much energy. I know it’s sounds odd, but I always eat real food and can tell if I’ve eaten real food or processed stuff. I’ll be back. Ver carta


alankG1479MR
alankG1479MR

Recently relaunched restaurant with updated menu and big push on new 5 DAY OPENING TIMES. Last Wednesday was great. This Wednesday we arrive and the place is shut!!! We went elsewhere for our meal locally. Shame......Great restaurant and staff. Poor when it comes to reliability. Seems to open and close as it likes?!?


billyridley
billyridley

This is such a shame as we want our local India restaurant to be good but it’s overpriced and below standard for service. The restaurant itself is not traditionally Indian and more like a canteen environment. Unbelievably the staff are lovely but don’t seem to have any idea about customer service and stand around looking vacant, even when you have no drinks! The food isn’t actually bad, I’m not saying it’s great but it’s edible and not greasy, the issue is that I feel it’s expensive and doesn’t wow you. The best thing I can say about this place is that it’s the best Indian in Ponteland, although this isn’t a huge compliment as the competition is complete rubbish. I don’t think we will come b...


Nick
Nick

This is our local Indian restaurant which has a reputation for high end asian food. We have frequented it since it opened but now we feel it has dropped its ' standards largely through lack of staff training. I tried to book a table for 2 but the website wasn 't working. I rang at 10 a.m. The call was taken by a rather unprofessional individual who simply said Hello? It sounded as if I 'd woken him up! When we arrived at the restaurant we were shown to our table but no attempt was made to pull out my wife 's chair for her, so I did it whilst the waiter looked on. The table was sticky, indicative of not having been cleaned properly. Later in the evening we saw first hand that by way of cleani... Ver carta

Categorías

  • Pizza Sumérgete en nuestras pizzas perfectamente horneadas, elaboradas con masa lanzada a mano, rica salsa de tomate y una mezcla de quesos gourmet. Cada rebanada estalla con ingredientes frescos, asegurando un bocado delicioso cada vez.
  • Asian Experimenta un viaje culinario por Asia con nuestro variado menú. Desde los sabores picantes del curry tailandés hasta el sabroso umami del sushi japonés, ofrecemos una amplia variedad de platos que celebran la auténtica cocina asiática. Ver carta
  • European
  • Fast Food Disfruta de una variedad de comidas rápidas y deliciosas perfectas para comer sobre la marcha. Desde jugosas hamburguesas y crujientes papas fritas hasta refrescantes bebidas, nuestro menú de comida rápida satisface tus antojos con un servicio rápido y sabores irresistibles.

Comodidades

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  • Wifi
  • Carta
  • Beer
  • menú
  • Wine

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"Things didn't start off well as when the website was checked for the Sunday Lunch Menu it wasn't what was available at the Blackbird if you read all the way to the bottom of the listing it was for their sister pub miles away. Parking not a problem but just remember to input your car registration into the screen at the bar. We were seated immediately but on a small table just next to the entrance which normally wouldn't have been a problem except there were a number of dogs sat next to the table and I am allergic to dogs. We mentioned this to the person greeting diners and on request they moved us into the restaurant. I had a quick chat to the greeter to say thank you for moving us and to explain the reason why we needed to move and he said we should have mentioned the allergy over the phone when we booked. We had booked online and there was no indication that an allergy to dogs should be mentioned alongside food allergies. Our friendly server gave us menus which were completely different to the online menu both in choices and price and then took our/ drinks order. Our drinks came promptly and our meal choices were taken (1 Roast Lamb and 1 Roast Beef) we didn't want starters. The mains arrived quickly along with the separate bowls with the mixed vegetables and swede. The main plate had a good portion of meat, some very impressive Yorkshire Puds and some roast/mashed potato. However, we found the bowls of vegetables were luke warm, the swede was a brown colour with no taste, the main plates weren't hot and the Yorkshire puddings had no real taste the chefs really need to concentrate on seasonings. The pub has a very friendly local atmosphere and a really interesting history and is very dog friendly which I applaud (perhaps they can amend their website to give extended advice for allergy suffers wanting to eat in the restaurant)."