Teléfono: +441706828681
Dirección: 13 Peel Brow, Bury, United Kingdom, BL0 0AA
Ciudad: Bury
Menú Platos: 6
Reseñas: 5666
Sitio Web: http://www.hearthoftheram.com
"Well we booked a table online for 7-15pm my husband is having cancer treatment and it was our first night out in a few months just to eat a nice meal rather than cooking something at home for a treat as he was feeling quite well… we arrived and the young girl couldn’t find the booking, I showed her on my phone she said it’s ok we have a table anyway so showed to a table in the conservatory which was fine! We ordered a couple of non alcoholic drinks and had to call someone over to order our meals, my husband ordered the lamb shank and I ordered the fish, we waited and half an hour passed to then be told by the manager that they had no lamb shanks left! Another table came in after us and we then saw lamb shanks being brought out! We asked about this and the manager said something or other, but couldn’t offer a full explanation! My husband ordered the fish! We waited… and another half an hour passed and he assured us it was on its way! He offered us a drink on the house! Eventually the meals arrived along with the table next to us who had been waiting over an hour and half! The food was passable at best, when we got the bill they had put down the lamb shank which my husband hadn’t had, I questioned them and they took it off and charged for the fish! I explained to the manager our situation and told him what should have been a really relaxing first evening out turned into a stressful event! We definitely weren’t the only couple/ family being let down this evening in the restaurant! We will never be going again! Such a disappointment!"
Todos los precios son estimaciones en menú.