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For 5 weeks, I have been waiting to be able to collect my Click and Collect articles, although they are supposed to be in stock. There are only 2 small articles, so not necessarily much effort for Ikea. The money was debited immediately.

Extremely bad customer service all around. The staff behave as if their customers are pests or wayward subordinates. Staff are consistently avoidant, unknowledgeable, unhelpful unmotivated. I strongly suggest avoiding IKEA Köln-Butzweilerhof.

Today 01.04.2023 I was in the restaurant with my children. Since I was in line with my son who is in the role. Has the kindness and attention of Hr. Alesandro particularly impressed me. I would like to thank you on the way for this and wish that there were such good and warm people.

The store is a disaster. Goods ordered by forwarding, they already paid. For weeks, none of them belonged. Then finally get a delivery date to say. This was not held. After 4 weeks still no goods and no one reacts to calls, emails etc. Never order anything by delivery in this market anymore.

Kitchen Delivery with one year delay disassembly after 30 min broken off because the shut-off valve apparently was defective and water could not be shut off. 75% extra costs were charged 650 euro. The Monteuer said the supplied kitchen wouldn't fit anyway. Kitchen returned. total 1000 euro loss without new kitchen.

It is very large and also an experience for large and small .be in the restaurant there is also a lot of choice and the children can play where the parents eat .what is only disturbing are the unfriendly employees. You don't even dare to ask something, because they always look so charming. So we go back when most employees are not so friendly.

With its large parking lot and its huge offer, the Ikea market has already played its advantages. The market is actually too confusing for my requirements. If you are older, you often have to limit yourself to your path. This is not possible here. It is run over 2 floors through all departments, often only for one or two small things. I also want to get in with the cash registers and buy something for a short time, but unfortunately the staff is blocked. So more for young, lauffy pupils.

I am very happy with the Ikea staff always friendly and helpful. Unfortunately, I didn't have to make so good experiences today in front of the branch! Because of the Corona crisis, you have to wait and keep your distance! But that the security service treats you as if you want to snore is now incomprehensible!I do not wait before the store because I get something for nothing but because I want to leave my money there!I am a customer and also want to be treated like this! Best regards Galanidis

The furniture store is basically fine. What's not going on is the fact that you don't get bottled drinks in the restaurant an hour before the evening. Only the drinks that taste for radioactive water, but not after what's on it. Then for dinner... The salmon fillet went back. There was no more lemon!!! Since the food had to take dry from above, we went to a real restaurant. The cash register system... There's a new system now. Where you pay with an app. Until last week everyone could scan the articles and then pay by EC. Today, an employee stood here and pointed to the normal cash registers. There were around 20-30 customers. The SB cups were also overrun. It seems to me that I still have to...