Teléfono: +441279429242
Dirección: Cawley Hatch, Harlow, United Kingdom, CM19 5AN
Ciudad: Harlow
Platos: 16
Reseñas: 2395
Sitio Web: http://www.indian-moments.com/
"Firstly we went to this restaurant based on past very good experience, the food was nothing like the standard it has been in the past. When asked by a partner owner how was the food, I suggested “very average and not what it was” I was met with this response “well mate, that’s up to the chef, there’s nothing I can do, nothing has changed” to which I suggested it has, given our past experience. I was then met with “oh well! what do you want me to do about it” The food was dry and burnt, the king prawns are chopped in to small pieces, of which there were a tiny handle in there. The veg curry was mushy like baby food. Saag aloo like dust, forget ordering that. Given the condition of the meat, it was dry and may have been re cooked. We ate what we could and left a lot of food! When we asked for the bill it was extraordinarily high for this level of food. I suggested this was not acceptable. I was told well thats how much it is. Zero attempt to apologise, understand our opinion or make any offer to improve our opinion. At this point both partners are at the table telling us that we are wrong and everyone else that night was happy (2 other people in a big restaurant at 9pm) the partners then went on to include the other couple in the conversation for their opinion! I mean this really is the worst experience we’ve ever had in any restaurant! We eat out 3 times a week and have had no complaints in a very long time, eating all over the UK. Eventually the other couple suggested a reduction would be a fair resolution to the owner partners. Who were incapable of finding this solution on their own accord. Seriously a very disappointing and terrible experience to go through.. ruined our night out and would suggest it be AVOIDED AT ALL COSTS!"
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