Kfc Weoley Castle - Carta

The restaurant has inconsistent service, with some staff being attentive while others are too busy chatting with each other. This can result in orders being incorrect.

The portion sizes are disappointingly small and not worth the money. The customer service is poor, with some staff displaying a terrible attitude towards customers. This franchise is not up to the standards of the KFC brand that I love.

Hardly ever get your order correct and when they do it always either greasy as hell or tastes like it been stuck in the heating cabinets all day. Can't get in touch with them either the phone number on the website is useless save your money and go elsewhere. Ver carta

Not crowded, orders were ready within 3-8mins, staff were courteous, atmosphere comfortable and meal was good. Although, they forgot to add the chicken in the first order of Wow Box but didn 't miss it in the second order. My children enjoyed their burger. Nice experience.

Delivery was quick, 1.5 litre of pop missing from order. I told the driver it was missing and was told I had to speak to just eat or KFC. Went to the shop and they told me it was given to the driver, I can only assume he got thirsty on the way,in fairness they did replace it. Also the fries seem overcooked. Won't be going back.

Cold tough fries. A soft drink cup filled to half with ice with no option to remove it during the order. I'm paying for a soft drink. I want to get just that, not a full cup of ice. It's a very sneaky practice not to give you as much as they asked you to pay for. Constantly Offering Bigger and bigger drinks. Which means a bigger cup greater amount of ice. The drinks are cooled already, there is not even a need for ice in general. The wings was fine Ver carta

Went through the drive thru and ordered a 12 piece boneless feast with 8 hot wings, when i got home I had 10 pieces of mini fillets and 7 hot wings which was really awkward to share between 4 people. I tried to call the store 4 times and they don't answer the phone. I really didn't feel like driving all the way back. I won't be going to this KFC again. I don't understand how someone can miss count 8 hotwings and 12 mini fillets and they weren't even busy.

Went to this KFC mainly for convenience of the drive through and we have not normally had any issues before, but had a bargain bucket and the sides were missing. I tried to call up to complain and the phone wasn't answered multiple times and the inbox was full, maybe from complaints and by also looking at reviews I think the management need to look into how their staff treat the public and how to be efficient. As it seems that major chains are not focused on delivering good customer service as they obviously think they will always get custom due to their popular products, which obviously is not good business.

I ordered 1 wrap of the day, 1 apple and black currant drink, and 2 hot wings through the drive-thru at the restaurant. However, I was incorrectly charged for a meal that I did not order, which cost 60p more. When I returned to the restaurant, the staff member initially argued that the meal deal was cheaper. After speaking with the supervisor, I was refunded the extra 60p. The staff member claimed she thought the meal was cheaper, but later admitted she may have misheard me. No apologies were given for the attempt to upsell me on a more expensive meal that I did not request. The crew working between 12-1pm on June 1, 2023, lacked integrity and need a moral compass to guide them in the right... Ver carta