Teléfono: +441752222868
Dirección: United Kingdom, PL1 1SD, Plymouth
Ciudad: Plymouth
Platos: 9
Reseñas: 4768
Sitio Web: http://koishiiplymouth.webs.com
"Extremely disappointed and let down by our once favourite Japanese in Plymouth. We 've ordered from here for going on 8 years both collection and eating in, the food has always been great but our order today has been both incorrect and the response I got from the manager when I called up to discuss it was disgusting!! We ordered our usual that does not include any shellfish as my partner is highly allergic. Our order always has salmon and avo cut rolls for my partner due to his allergy, I didn 't mention this when order as I know nothing I order contains any sort of shellfish and I only have duck and/or chicken so know there is no risk of cross contamination for him. I called up and placed the order as usual, paying in full over the phone. Our order arrives and I see that we 've been given california rolls which of course contain crab which is a shellfish which means he 's very allergic to it. I call the restaurant to let them know of the error and see how they will rectify it, a very polite young girl answered and a very helpful, she said she 'd get the correct order out to us and took our address. I then receive a call back from the restaurant and its a male who is on the other end, he tells me they will not be bringing out our order unless we pay for delivery of £5. He also tells me that I am wrong and ordered california rolls not salmon and avocado, i explain I know I made no mistake due to the allergy of my partner and how I 've ordered the exact same as i have done for the past 8 years. He proceeds to scream at me down the phone telling me I am wrong, I will not be getting any refund even if we bring the food back because 'he is right ' and wrote down the order on his hand and is 'not wrong '. I asked to speak to the manager to which he explained he is the manager and proceeded to shout at me about how the hospitality industry isn 't a charity, I explained I also work in the industry and who would never speak to a customer in such a way. Again explaining why the order was wrong due to my partners allergies and how I know I didn 't order the shellfish he continued to shout more about how he didn 't and wouldn 't of made a mistake and I am wrong and will not be getting a refund or even an apology. I have never been so disgusted and disappointed by a restaurant and we unfortunately will never be returning due to the horrible way we 've been treated by the so called manager of Koishii plymouth."
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