Teléfono: +33251797411
Dirección: Centre Commercial Pole Sud, 44115, Basse-Goulaine, France
Ciudad: Basse-Goulaine
Platos: 12
Reseñas: 7291
Sitio Web: https://www.villa-luca-restaurant-basse-goulaine.fr/
"Today, after watching a film at Ciné Pôle Sud with my son, our choice for lunch was made naturally on the Villa Luca restaurant. We are very satisfied with the food establishments in which we have lunches, but the unacceptable way in which "clients" are treated in your establishment deserves a critique on Google (because "the boss", did not want to hold us and manage the problem). At the beginning, despite the fact of queueing in the queue, each person is taken into account according to his arrival, then several people pass us in front of (via the staff) Then we are “supported after 5/10 minutes” by the manager/leader of service who shows us a blank table. Warm welcome, and without the masks, we can see the true face of people. Then after 15/20 minutes of waiting in the room, no waitress waitress has offered us a drink, nor even a professional attitude, a smile (especially that you are "unmasked" since March 14) does not cost anything. My son wanted to spend a pleasant time with his father, and had chosen your establishment thinking that the customer experience would be memorable, he was disappointed. I don't think I'm gonna put your feet back in your facility, be treated like that, wanting to support the restaurateurs who have suffered containments, and sanitary restrictions. We can advise, and thank the warm team of "La Boucherie" which is a few meters from your hotel, for taking care of us quickly, in a benevolent and professional way. The meat was extra, and our money was invested with a manager who seems to have a true merchant spirit, and for whom the customer experience counts. My son was delighted to see that there are still people who do not treat customers according to their ethnicity. We have seen people coming after us, in your establishment and being served. I sincerely hope that it has only a misunderstanding, and that your way of managing your customers does not depend on their physical. Good to you."
Menú - 12 opciones
Todos los precios son estimados.
Rachel
Quick service on a pleasant noon when you have to return to work quickly. I enjoyed my dish
Dirección
Reseñas
Julie
Spacious, warm and pleasant restaurant. The dishes are very good and made with fresh products. Very good value quality price.
Francoise
Nice service but burger at 17 € just unacceptable the bread was soaked and cold. I wonder why and seeing the comments and seeing that the owner changed I understand better
M
Good restaurant, quiet on noon, Wednesday. The staff is nice. The dishes are good with good value for money and fast service. However, little choice in desserts if you don’t like chocolate...
Nadine
Always very pleasant to be welcomed with a smile..Perfect quality-price ratio. The 4 cheese pizza is too good. The waitress was very pleasant, professional and with a mood=genial tip. I highly recommend this pizzeria.
Sylvain
Good brewery, decor is nice, staff with little care for us, cocktails are good, very good and varied dishes, and all for a correct price: There is only the dessert that I found medium and can be a slight lack of smile from the staff but I still recommend this restaurant.
Michèle
Warm welcome! Excellent service. We are a great family and not always obvious to find a restaurant that accepts us properly. Especially with young children and a baby. The meal is excellent, we enjoyed it. Sweet fresh salad with this particle. We often come back because we eat well.
andréa
Too bad not being able to put 0 stars, apparently they just changed ownership. I was coming before, but I'm not going back! Disappointed with newly served quantities of the presentation. The service remains the same, they are pleasant but very disappointed. I invited friends there but clearly I made a big mistake
Malory
Restaurant well placed, close to the shopping center and the cinema. Nice well-appointed establishment. Pizza rather good than a little expensive. The two women who served us on the other hand were not very pleasant. No smiles, no exchanges. We asked to be moved because about ten flies wanted to share our meal but it limited them drunk and when the waitress told us the price without a formula of politeness, not to goodbye. It's too bad. It was still correct.
G
Today, after watching a film at Ciné Pôle Sud with my son, our choice for lunch was made naturally on the Villa Luca restaurant. We are very satisfied with the food establishments in which we have lunches, but the unacceptable way in which "clients" are treated in your establishment deserves a critique on Google (because "the boss", did not want to hold us and manage the problem). At the beginning, despite the fact of queueing in the queue, each person is taken into account according to his arrival, then several people pass us in front of (via the staff) Then we are “supported after 5/10 minutes” by the manager/leader of service who shows us a blank table. Warm welcome, and without the masks...
Categorías
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Café
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Sièges
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