Teléfono: +441619284651,+441619281122,+441619290391
Dirección: 173 Ashley Road Manchester, WA15 9SD, WA15 9NY, Altrincham, United Kingdom
Ciudad: Altrincham
Platos: 35
Reseñas: 3347
Sitio Web: https://www.victors.co.uk/venue/hale/?utm_source=google&utm_medium=search&utm_campaign=gmb
"I advise not to book through open table. We were told upon arrival that our booking was not valid, and that they were fully booked. We were also told, this had happened before and they had no access to the system to turn bookings off? So you’re happy for people to make wasted journeys for special occasions and turn up to be told that their reservation isn’t valid? Very strange. It was Father’s Day and we travelled one hour with a 10 month old baby. The manager was happy to politely apologise and have us on our way, no offer of a voucher or much effort to ‘fit us in’. We politely pushed for any alternative table at all as we were desperate. We were then offered to sit outside (not really the special meal we came for nor particularly appropriate with a baby) but after sitting at the bar and scouring the internet to find a table anywhere else we accepted sitting outside as a last resort. We were then given our diet cokes free as courtesy. We like to think we are very polite, so we accepted the mix up and didn’t say anything despite there being 8 tables free inside the restaurant. We kept quiet thinking perhaps they were expecting an influx of bookings soon. We were however quite shocked that 1 hour went by and still there were 8 empty tables available inside whilst we remained outside? We could have sat inside for however long was available and then moved outside which would have been better than nothing? Again. It just seemed a very odd decision on our part, maybe an explanation would help if this were to happen again. From a customers point of view it was baffling. Further to the point above, not at any point during our stay was there ever full covers on the tables. There was always empty tables available inside. We would have even been happy with a maximum table time if that would have been offered to us. Moving on to the food, Our bread starter was nice, no complaints Our roast dinner again was nice. Everything came pretty quickly. However, it went downhill from here. We got forgotten about for a very long time after our mains, we waited an exceptionally long time to be asked if we wanted dessert. We actually finished our main and starter within 1 hour. However we spent approximately 2.5 hours at the restaurant, waiting for a waiter to come over to take our plates away and ask us if we wanted dessert. Dessert finally came, which was quite possibly the worst desserts we’ve ever experienced. I ordered a cookie and ice cream which ended up being goo and ice cream, the ‘cookie’ was non existent and was infact just goo that would drip in a soup consistency from my spoon. My husband ordered a sticky toffee pudding which wasn’t cooked. We had been polite the entire time, despite our frustrations. We were quite honestly just baffled, and although staff were very polite. We just couldn’t understand our experience. We politely asked a member of staff if the desserts were supposed to be like this and we were told, absolutely not and that they would be taken off our bill. We received 20% off, and our desserts and initial drinks were taken off which was appreciated. It’s difficult to get out with a baby, so it was disappointing that this was our experience on my husbands first Father’s Day, which was supposed to be a special day for us."
Menú - 35 opciones
Todos los precios son estimados.
Tim
Too noisy Can 't taste any tuna in the 'crispy tuna '
Dirección
Reseñas
Saila
Too loud when eating cant hear a thing. And only 2 waiters in the whole restaurant was waiting ages fr the bill n it camebefrethe birthday plate then had to leave
Maria
Always lovely when I come here. Lots of choice , I ended up ordering the steak and truffle fries. (Don’t have a picture the cocktails are all great too. Really friendly staff .
Rebecca
Lovely place with amazing drinks! The two guys behind the bar were so helpful, knowledgeable and kind all evening. Brandon the waiter was very welcoming, smiley and attentive. We will defo be back! X
Gordon
Went for brunch before the FA cup final. Food was excellent, highly reccommend the tuna bites and the cocktail selection was amazing! Will certainly be back for the english country garden cocktail. Service was fabulous from Fran her team
Sara
The place looks cute with all flourish decoration, we went for brunch, I liked it as you could taste everything is fresh. The only small issue I had was my eggs royal was a bit cold though this is a personal choose. I like my food warm. I’d go back for dinner for sure.
Thomas
Food we had was excellent in terms of taste and quality. Low score given due to: 1) very uncomfortable seating, I don't know who designed the chairs for two people but they definitely never sat at them. For such an expensive meal you would expect to be at least comfortable 2) Portions are such a poor size. Why does expensive food have to be such small portions? I had to eat again when I got home, which is a joke after spending £150 For that reason I'd recommending eating at a better value restaurant
Leah
Nice decor and ambience but the food was not to the standard we would have expected for the price we paid. portion sizes very small. The Hot chicken burger size was abysmal. A chicken nugget in a bun! for £17 one would expect a decent size chicken fillet in a bun. no salad no sauces on or with it. To have a plate with a child size bun and nothing else should not have been sent out of the kitchen. The ice cream was sent out in a hot bowl and was put on our table half melted not edible without a straw and not worth the price. The 10% service charge is acceptable as the waitress was pleasant and working hard. £120 for 2 of us and we came home and had pizza! Nice place but probably won't go back...
Stewart
Second visit to Victor's and probably wouldn't return. Service very slow Mixed up orders and food VERY average on par to a very average pub that I'd expect to pay less that 80% of what the bill will be at Victor's. Our previous visits have been worth returning, but we left this time NOT wanting to go back anytime in the future. No one ever asked us if we wanted drinks where our glasses stood empty for hrs. Shocking service and very dismissive staff. We even got asked if we wanted our bill whilst still eating our main erm no! I did this review whilst sitting for over an 1hr and 45 mins (and counting) for a dessert and still waiting for someone to ask if we want anymore drinks (see photo). Upd...
H
I advise not to book through open table. We were told upon arrival that our booking was not valid, and that they were fully booked. We were also told, this had happened before and they had no access to the system to turn bookings off? So you’re happy for people to make wasted journeys for special occasions and turn up to be told that their reservation isn’t valid? Very strange. It was Father’s Day and we travelled one hour with a 10 month old baby. The manager was happy to politely apologise and have us on our way, no offer of a voucher or much effort to ‘fit us in’. We politely pushed for any alternative table at all as we were desperate. We were then offered to sit outside (not really the...
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