Teléfono: +41277716200,+41277716224
Dirección: Rte Des Creux 91, Bagnes, Switzerland, 1936
Ciudad: Bagnes
Menú Platos: 5
Reseñas: 560
Sitio Web: https://chalet-adrien.com/
"Extremely underwhelming for a “5-star” hotel. Rooms are dated but big. Location is good. There is a very small pool that allows for 7-8 lounge chairs. Service: The staff smiles and seems polite but is incompetent for most basic things. The hotel offered to book private ski lessons for us. The ski instructor was not a good teacher and we gave that feedback right after the first session and asked to replace. The hotel did not indicate any issues with replacement or provide any feedback from the school. When we arrived the next morning fully expecting a new instructor and asked the hotel concierge reception for the name of the new instructor. They told us they needed to find out. Turns out it was the same one. The hotel knew since the previous night and agreed with the school to keep them, the hotel provided no solution and planned to charge for a full day of private instructor when we didn’t want to ski with them. We had to contact the school ourself and work out a solution. Had we known we needed to do that, we could have avoided losing a whole morning of skiing. The hotel doesn’t seem to have a healthy partnership with the school and doesn’t care for its clients. Clients should book directly with the schools. Hotel should either own it’s services fully, or be transparent in telling the clients in working things out directly with the provider, or stop offering this service. We also asked the staff to make a reservation at a local pizza restaurant. They told us there was no availability. Having lost all trust, I decided to book directly with the restaurant and had no issues reserving the same night the hotel failed to do so (or maybe the staff didn’t care to even try). The unexpected positive is the polite and efficient shuttle drivers."
Todos los precios son estimaciones en menú.