Mcdonald's - Carta

For the third consecutive visit, we experienced cold food, burnt buns, and missing items from our order at this restaurant. When we raised our concerns, the staff simply shrugged off our complaints.

Thieves. Taken my money and received nothing. Called to complain and got hung up on 5 times, then stopped answering my calls. Used the chat system and was just a bot, no way of a person to person conversation to resolve. Absolutely disgusting

Ordered a breakfast via the McDonalds app. Food never arrived. Called the store and they were very rude and hung up twice. They never answered after that. Awful customer service. They have taken the money and have had nothing in return. No complaint system in place. Terrible! Ver carta

Just don't order anything to be delivered they is only two of us so not a big order and once again missed my meal off this happened last weekend thought it was a blip obviously not ....tried to find email address to complain but obviously can't find one??? So that speaks a thousand words...will not be using again in anyway

I ordered 20 nuggets and fries at the restaurant today. The food was good overall, but I was disappointed with the new BBQ sauce. They switched from the regular sauce that I love, which I believe is the best BBQ sauce out there, to a new "smoky" BBQ dip. Although the new dip is larger, the flavor is now non-existent because it is so spicy that it lacks any taste. I think it was a big mistake for McDonald's to change the sauce. Unfortunately, as long as they continue to serve this dip, I will not be returning to the restaurant.

This is the third time no food has shown up when ordering via Just Eat. McDonald's need to take responsibility for this service instead of just saying...ask for a refund via the Just Eat app. Its shocking how McDonald's in Felixstowe are happy to have their customers disappointed and angry at such a poor service. The worst thing is nothing is being done about it because they McDonalds are greedy and customer service issues are just a consequence and are ignored. McDonald's you are responsible and should be holding Just Eat to account. Stop passing the buck. Ver carta

Ordered from McDonald's today for delivery. Although it was delivered, the food came really fast from when I ordered it and the chips were dreadful. They had a rubbery texture, and they were cold as if they just been lying in the fridge for a while before they arrived. Not only that but my vegetable deluxe burger was even worse! So many times I have ordered this burger and every single time it has been a sloppy, sad excuse for a burger. They are VERY careless with this burger it's as if they do not care at all about the vegetarian population of their customers. The lettuce inside looks as though it never actually made it inside the burger as every time I opened the packaging it's mostly just...

I ordered quite a lot of food for a gathering only half of it arrived, and the half that did arrive arrived with the wrong drinks, burger fillings and sauces. I was missing over £20 worth of food which never arrived. My delivery driver told me he spoke to McDonalds as he noticed their printed label was different to what I ordered, they refused to remake it McDonalds also said I was lying about this. When I phoned up to complain and query, they answered after 21 phone calls, and I was greeted with the rudest customer service experience I think I have ever faced. I work in customer service and front of house, so I know how to treat customers with respect, even if it's frustrating. However, whe...

We arrived as a party of five and wondered if we would get in as we hadn 't booked a table, we stood at the door waiting to be seated but it transpired that this establishment doesn 't have a Maître De and other diners pushed past us to claim a space at one of the Formica tables. Having taken a seat we couldn 't see any waiters and so as the head of the family I made my way to the counter but was redirected by a spotty, unkempt youth to a screen to order my food!! Luckily I had my children 's nanny who has a GSCE in IT and she was volunteered to order our food. Imagine my horror upon discovering there is no wine list, tasting menu or Al a Carte on offer, just a selection of nasty cheap burge... Ver carta