Teléfono: +441669620334
Dirección: Front Street, NE65 7SS, Northumberland, United Kingdom
Ciudad: Northumberland
Menú Platos: 8
Reseñas: 3610
Sitio Web: http://www.rothburynewcastlehouse.co.uk/
"Gemma chef We went to the Newcastle house hotel in Rothbury after a lovely riverside walk and a wander through the town to see if we could get 4 nice coffees and 4 bacon sandwiches for brunch. We asked if it was possible as it was 11.10 am and breakfast finished at 11 yes no problem we were told. So the group including over 80s ordered coffees and sat down. Just before the coffees came the waitress came outside to tell us the chef was going on a break if we were ok to wait. It was a lovely hot day so we sat in the shade and waited. 25 minutes later another waitress came out to tell us sorry we can’t do bacon sandwiches after all we have these sandwiches though…. All lunches unfortunately which was a little early. I Explained we have sat here and waited for 35 minutes when we could have gone to any of the little cafes in rothbury for the exact same thing had we been told it wasn’t possible. Apparently Gemma the chef decided after her break to change her mind, absolutely not acceptable at all. Wouldn’t recommend at all when you can see we have oldies in the group and we checked first and we had the good manners to wait for your break to finish! Rude is not the word. The waitresses were both lovely but that was no help. The whole debacle was just time wasting and also in the whole time we waited there was only a total of 11 people sitting, I would have thought an order when no one is ordering anything other than drinks (tea and coffee) would have been great. The inside is shabby and in need of updating though looked clean, we didn’t use any facilities so can’t comment. The coffee was also not hot even though it’s from a machine so someone needs to get a grip of this place as we later wondered if that was why it was nearly empty. Won’t be back won’t recommend and definitely hope people take notice that at this hotel you definitely as a customer don’t come first!"
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