Teléfono: +33186995715,+393386847227
Dirección: Via Simone Martini, 2, 80029, Naples, Italy
Ciudad: Naples
Menú Platos: 11
Reseñas: 4584
"I was really keen in going to Opera when in Naples and indeed food here was nice and tasty with a very good presentation, however the service completely killed the experience! At such a high end restaurant it is unacceptable that: you get a fish dish just after you have said that you do not eat fish; get wine that is blurry and clearly contaminated and that you ask for wine suggestions and you get a plain wine/food pairing when you have been told the sommelier will come and suggest you wines. My business partner chose a meat tasting menu and with one of the dishes he got a blurry wine which had something floating in. Then as a snack which was offered by the house got a piece of cuttlefish, while he told them at the beginning that he doesn't eat fish (after being asked if we had some preferences or allergies). On the other hand, I had chosen 2 fish dishes and I asked if I could get some wine suggestions with my dishes. I was told that the sommelier will come. Unfortunately he never came and I only got some wine glasses with each of my dishes. I could still omit this as my wines were good, however definitely in each glass I had a different quantity of wine (the second one was almost double the first one). Finally, I asked for an espresso and I got a bag of sweetener with it, no question if I want sugar or even at such a place I would expect they have a choice of different types of sugar... Personnel at Opera is definitely not delivering a service for a restaurant where for a dinner for 2 you pay almost 200 EUR with just a couple wine tasting glasses with your dinner. Unfortunately, the bad service completely killed the food experience you expect in this place."
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