Teléfono: +393941710400
Dirección: Santa Croce, 245, 30135, VENEZIA, Italy
Ciudad: VENEZIA
Menú Platos: 13
Reseñas: 1251
Sitio Web: http://restaurantsandbars.accor.com/fr/restaurant/1313_R001
"On our last night in Venice we planned a high end meal in what was advertised on trip advisor as a top high end restaurant in Venice. This was not the case. To start the salmon tartare was extremely poor, unseasoned and slimy. The fact the staff served the meal with salt and pepper was placed on the table with the course and taken away after the course shows they know how bland and under seasoned the dish is. The following course of Veal cutlets was even more disappointing. Paper thin veal with huge amounts of potatoes and a lemon for 35 euro is disgraceful. The other courses we had were not much better in flavour or quality in our opinion. Our saviour was Carlos. He stood and listened to our complaints and made us feel like our feedback was taken on board. He was very polite and genuine. You could tell he cared about our experience. He adjusted our bill according and offered a replacement for the veal as we had complained a lot about this dish . This was replaced with the some of the best gnocchi I have ever had. The fact all these dishes came from the same chef was very confusing. Sadly Carlos had to leave before we had finished and we were placed into the hands of another man who just stood staring at the till the entire time until it came to us asking for bill . He disappeared and we had to wait 20 minutes for him to come back. Apparently he is the only one qualified to print the bill. Our bill was presented with the adjustments Carlos had made, yet the 20% discount we were offered when making the reservation was not on there. When questioning this the an behind the till told us he didn’t think it was necessary as Carlos had taken the Veal off our bill I had one bite of the veal before complaining and did not eat the dish. After a small discussion we were given the 20% off. I would like to highlight that you can experience some amazing food around Venice for around 10€ per course. This shows how much of a rip off this restaurant is at approx 25€ per course the veal was 35€ . I have no problem paying these prices if the food matches the price tag, which in my opinion it did not. The restaurant is within a 4 star hotel and i think the owners need to pay attention to the fact that the people staying in the hotel are not eating there. This should be a huge concern that people would rather walk through Venice to find a restaurant than eat within the place they are staying."
Menú completo - 13 opciones
Todos los precios son estimaciones en menú.
Antipasto
Pasta
Ravioles
Ravioles rellenos de queso ricotta y espinacas servidos con salsa de tomate y parmesano.
Postre
Piatto
Platos Principales
Antipasti - Entrantes
Platos De Ternera
Dessert Lab
User
Esperienza unica, cena e atmosfera indimenticabile
Dirección
Reseñas
OpenTable
Terrible todo. Calidad precio no es real Pésimo servicio
Erica
Wonderful assortment of breads, pastries, sausages and more. Elegant dining room with charming staff
victoria
The service was horrible and the waiters incredibly rude. The restaurant doesn’t look like its pictures. Food is good but don’t recommend Ver carta
Lila21061974
Excellent restaurant, opulent surroundings, refined food. Rather expensive (especially the drinks) but no complaints. Wonderful experience!
User
Abbiamo pranzato nel lounge bar a causa della situazione pandemica; elegante l'ambiente e bella l'atmosfera, piatti ben preparati, servizio attento e cortese.
OpenTable
The food was excellent, and creative. However, the service left some to be desired and was unusually slow, it seems the staff was struggling with too many tables at the small restuarant or perhaps this is the norm here. We waited 10 minutes to be acknowledged to be seated when there was no one else waiting, 15 minutes for water, and over 20 minutes for dessert and coffee, which I had to ask again for. Ver carta
530PaulT
We stayed in Venice for a few days, this hotel was recommended to us by a dear late friend and what a fabulous suggestion. We really enjoyed our stay hear.The hotel was amazing. All staff was really amenable and couldn’t do enough. It made our stay in Venice, even more magical. The city is beautiful and really romantic. We are planning our next return this year. This hotel is a short walk from everything. Food and dining sublime out of this world.
Sph9876
I was really disappointed to turn up and find out you don’t have your meal in the pretty garden room as pictures show! Instead u get seated in a different area which lacked atmosphere and to be honest was plain and basic. The food was nice but isn’t worth the money! Was quite upsetting when the main reason for booking was for the extravagant setting and experience. Let down. Wouldn’t recommend if you’re looking for somewhere with a good atmosphere!!
640josepha
On our last night in Venice we planned a high end meal in what was advertised on trip advisor as a top high end restaurant in Venice. This was not the case. To start the salmon tartare was extremely poor, unseasoned and slimy. The fact the staff served the meal with salt and pepper was placed on the table with the course and taken away after the course shows they know how bland and under seasoned the dish is. The following course of Veal cutlets was even more disappointing. Paper thin veal with huge amounts of potatoes and a lemon for 35 euro is disgraceful. The other courses we had were not much better in flavour or quality in our opinion. Our saviour was Carlos. He stood and listened to ou... Ver carta
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Vino Una selección curada de vinos finos de todo el mundo, que ofrece tintos ricos, blancos frescos y rosados elegantes para maridar perfectamente con su comida. Saborea el aroma único, el sabor y la complejidad de cada botella.
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