Teléfono: +441132454445
Dirección: Unit 1, Block H, Leeds, United Kingdom
Ciudad: Leeds
Menú Platos: 12
Reseñas: 407
Sitio Web: http://www.pizzaexpress.com
"If anyone who has had pizza in Italy will know, pizza is supposed to be something that is thrown together in a minute or two and then is baked in a large hot oven in just a few more minutes, with the pizza chef juggling...the pizzas in the oven so that they come out in the order put in, nicely done. A busy pizzeria will have a large enough oven to bake half a dozen pizzas at the same time. I assumed that Pizza Express would be run on the same lines the clue is in its name. It's a while since I'd been to a Pizza Express and when I sat down and saw that the prices were higher than the small local places I'd normally go to in London I nevertheless thought it's worth paying extra for a premium product and anyway we were on holiday' on a day out to visit Leeds. We arrived at about last Thursday and after pondering the menu for a few minutes elected to share a large rectangular pizza and put in our order. There were quite a few people, including a party of young squaddies presumably connected with the nearby Armouries. We had no timetable, no business meeting to run off to, so were were fairly relaxed about the time, but after more than minutes waiting and not seeing much activity we weren't in direct sight of the pizza chef, but didn't see much sign of other people being served very often, and nearby tables where people had finished remained uncleared we called over a waiter. He went off to enquire, returning with an assurance our pizza would arrive in minutes, maximum. minutes later our pizza did arrive, and first impression was good nice and colourful and neatly laid out until we noticed that all the raised parts of the crust were burnt black, the crusty parts that I normally particularly like. Given the price I didn't reckon we should have to pick and choose which parts we could eat and which to discard so we called the waiter over and said we wanted to send it back, untouched. He apologised profusely and said he'd get it quickly replaced and would adjust the price. We carried on chatting. Looking at the clock a while later I realised another minutes had passed and no replacement pizza. This time I got up and went over to the counter and asked after our replacement pizza. The waiter who later said he was the person in charge that day went over to the young pizza chef, who was busy preparing a round pizza, and asked about our pizza. The pizza chef looked non-plussed. The waiter reminded him that it was the one that had got burnt and the pizza chef still seemed to know nothing about it. I protested and said that this was terrible service. The waiter/duty manager once more apologised profusely and explained that they only had one trainee pizza chef on duty. I could see that there were only two waiters, making a total of three staff. He asked if there was anything he could give us on the house to make up for it, but I couldn't think of anything and by this time we were getting pretty hungry so I said we would go and find somewhere else. I did express some sympathy with his lack of staff as in the end I blame the organisation for not ensuring that it had adequately trained and adequate numbers of staff on duty I assumed, possibly wrongly, that it was not his decision to have only one trainee pizza chef on duty. However, there was no excuse for not ensuring a replacement pizza was promptly provided once the burnt one was brought to the his attention and as they must have known all along that they had delay problems customers should have been asked on ordering if a wait of over half an hour would be OK. We took a bus into town and found a small Chinese restaurant not far from the bus station called Noodle House. After ordering I said to my wife I'll time how long it will take. After three minutes the first dish arrived. One minute later the second dish arrived. I counted five staff behind the counter. If a large chain with a famous brand name can only afford' to employ three staff then I think they are taking the mickey."
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India
User
I had some vegan pizzas here. neither I nor my friend were very impressed. beautiful environment, and the wee and service were ok.
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Reseñas
User
We came to the restaurant for pizza, which we received, but the service was slow. Despite it being a busy time, it is not acceptable to ignore one customer while serving others.
User
I visited the restaurant on a Sunday evening. It was very peaceful both inside and outside. The service was prompt, and with a voucher from Priority, it was excellent value for money.
User
I had a wonderful dining experience at this restaurant. My grandson enjoyed the special children's menu, and my pizza was also delicious. The staff were friendly and efficient. I highly recommend this place. Ver carta
User
we love pizza express and look forward to finding a place where our son lives. we sat outside in the sun, the service was amazing, eating was delicious and the place was busy. the personal is very attentive and the prices are on the expensive side, but it is worth it!
User
Following a family trip to the Armouries Museum we needed somewhere for an early tea. We nearly skipped this place due to negative reviews on here, however we had a discount voucher so thought we'd risk it. It was a very quiet time, but the...service was great, pleasant staff and the food good the usual pizza standard for Pizza Express. Nice bright restaurant, big windows. All in all, just what we wanted. No different to any other PE in my view so not sure why so many bad reviews! Figured they deserve a thumbs up
User
eating was good, but overpriced. After we removed our plates from our main course, it took mins for our server to come to our table to ask if we like a dessert. at this point it was (we arrived and we were told that desserts were thrown away, as it was late now (we were tired of waiting for mins to get a dessert menu, we could have finished to this point). we have managed to order a fudge cake, and to avoid waiting further, we asked at this point to check whether a good note we would have worked. as we then ate our dessert staff, came and stood at our table with the card machine to get the voucher to work, and as soon as they had to pay the rest of the bill halfway through eating dessert. th... Ver carta
User
travelling alone and sitting alone on the business can be best enough, in the last few months with COVID restrictions, this has not made easier, i.e. until I discovered this jewel. Actually, I didn't expect much from a typical chain restaurant to be open and was just enough. from the moment when I arrived this year on my first trip to leeds, I felt not only welcome or even appreciated, but as a customer really appreciated, but the personal here. I started traveling and eating alone can be unpleasant and often the personal will understandably prioritize larger tables about solo diners. I never get this feeling at pe in the docks, I feel as appreciated and as important as any other table, the...
User
Came here as it was close to hotel and weather was not good. We thought we would get special service as it was a birthday celebration. How wrong was we. We were shown to our table very nicely. Ordered drinks but was frowned at...when asked if we could also have jug of tap water on the table we had also ordered bottles of wine for We also had some certain food requirements. When we asked if some things on pizzas could be swapped our male server said no. Also asked if one choice of pizza toppings could be made into a calzone to which he said no. So ordered what we could as we were hungry. The waiter was not very accommodating at all. He was more interested in his mobile phone. Also while we we...
User
If anyone who has had pizza in Italy will know, pizza is supposed to be something that is thrown together in a minute or two and then is baked in a large hot oven in just a few more minutes, with the pizza chef juggling...the pizzas in the oven so that they come out in the order put in, nicely done. A busy pizzeria will have a large enough oven to bake half a dozen pizzas at the same time. I assumed that Pizza Express would be run on the same lines the clue is in its name. It's a while since I'd been to a Pizza Express and when I sat down and saw that the prices were higher than the small local places I'd normally go to in London I nevertheless thought it's worth paying extra for a premium p... Ver carta
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