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It doesn’t take much to say ‘so sorry guys but we are closing in a few minutes can you get ready to leave’. Don’t just say you need to leave now with you accepting people in a few mins later Coffee lovely but experience has gone downhill.

I am used to london prets that are usually extremely busy 7 days per week, and I was very pleasantly surprised to find very attentive staff, a not very busy box, fully equipped regale, clean tables and good service overall. I would certainly recommend this pret!

Consistent quality as usual, but the management needs to be reprimanded. It was uncomfortably hot inside, with the door wide open while the refrigerators were working overtime. It's unfair that taxpayers are footing the bill for this unnecessary heat that customers like myself don't want! Step up your game!

Take a look at the picture of the baguette that you pay a premium price for! We asked the staff and they informed us that the company had reduced the size of the baguettes, which I personally doubt. I reached out to their customer service and received a generic response (stating that our feedback is valued...).

This restaurant was very disappointing. Despite Pret being a good chain, the service here was lacking. The staff were friendly, but they managed to mess up our order even with a screen displaying the commands. The next customers were left waiting without drinks for a long time before being served. There was a lack of communication within the team, overall a very poor experience.

Definitely has gone downhill! First they closed for a few months for an apparent refurb but place looks the same. Secondly, service is always bad, the staff are so moody and unfriendly, it really makes you unwelcome. Food obviously is the same, really nice, but I 've noticed their drinks are horrible- for example, the latte tastes purely of milk (and yes I 'm aware it 's made from milk, but it should taste like coffee, not just warm semi skimmed milk! .

really good pret. the staff is very friendly and helpful. this pret a manger was very clean, neat and well stored by products. there was a lot to eat, though we visited late the day. there are many seats and we were served quickly. I had a kokoshahn and it was delicious! the best I ever tasted. my man had a biscuit that was warm and very tasty, and a caramel latte. drinks were hot and pleasant and as always favorable. will definitely visit this pret again.

Went into the Broadmead Bristol Pret yesterday with a friend. We picked up our sandwiches, crisps and a drink each and placed them on the counter. We were totally ignored while 3 staff members stood behind the counter, one was working the coffee machine, the other two I'm not sure what they were doing. They did not say a word, then a lady walks in to the place, walks right up beside us and she is asked what she would like! Unforgivable in a customer service environment. The server who totally ignored us was taller, dark hair tied back and spoke with a foreign accent. We left our food on the counter top and walked out. Went to Cafe Amore across the street now they have the best customer servi...