Teléfono: +441517091963,+441519093268
Dirección: Royal Albert Dock, L3 4AD, Liverpool, United Kingdom
Ciudad: Liverpool
Menú Platos: 35
Reseñas: 1546
Sitio Web: http://www.beatlesstory.com/fab4-cafe
"After a lovely day, we just had the worst meal we've had in Liverpool. Avoid Rosa's Thai on Albert Dock. We went in because the menu looked good and the restaurant was obviously popular. It was packed. We soon found the two kitchen staff, and two waiting staff plus manager were catering for a full restaurant, a private party upstairs, and takeaway orders. This explains the terrible service but not the bad food or appalling attitudes. Steve's beef massaman had a nice sauce but inedibly tough meat and tough potatoes. Even the sliced onions were semi-crunchy rather than tender. My crispy chicken with garlic rice was edible despite being almost cold so we shared that. My roti was so greasy it stuck together in a solid mass in its paper sleeve. The couple on the next table were there when we arrived and had ordered. The table on their other side was filled just after ours. The table on their other side got their food before us. I could see ours sitting under the heat lamps waiting to be served with theirs, and it showed up soon after. The first couple's didn't. As we were eating, a waitress came and asked if they wanted the bill so they told her they wanted their food. She immediately spoke to the manager who did nothing. After another few minutes Steve spoke to the manager who not only did nothing, but walked way without answering him. They left without being served and without an apology. We told the manager how unhappy we were and she removed the beef massaman from our bill. She offered to refund the service charge but walked away without doing so. She did not apologise for anything, but spoke to us in the manner of a robot who was just too busy to turn on the empathy circuit, or indeed the customer service programme. I understand completely that she and the staff were overwhelmed. There's no excuse for making that the customers' problem, or for a classic slow-cooked Thai dish to taste as if it were hastily assembled from leftovers and not given long enough in the microwave. Even a minimal apology could have helped mollify everyone, but it wasn't on offer. So if you want a good meal in Liverpool there are lots of places. Unfortunately Rosa's Thai on Albert Dock is not one of them."
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