Teléfono: +496967734300,+4969623963
Dirección: Dreieichstrasse 45, 60594 Frankfurt, Hesse, Germany
Ciudad: Frankfurt
Menú Platos: 14
Reseñas: 10
Sitio Web: http://www.schreiber-heyne.de
"It is a restaurant with the worst service I have ever seen in Frankfurt.We were four people going there for dinner at 7 p.m.. We made a reservation. But since we were standing at the door and no one was coming to take care of us for at least 5 minutes, we decided to take the table outside the restaurant on our own. In the beginning it seemed like no one noticed us, after 15 minutes we had to call the waitress to order some drinks. That was the 1st time this waitress opened her mouth to talk to us. No greetings, no smile. I told her we made a reservation but is it okay that we just sit here? Since the weather is nice. She gave an indifferent look and said whatever you want. I am already used to this way of response from Germans, so this was okay. So we ordered the drinks, which came in 20 minutes. After we all finished our drinks, we wanted to order the meal. But it took as another 15 minutes to ask for the waitress again to order the courses for us.It's almost 8p.m. and finally we got to order our meal. Then we were talking and no food came till 8:30p.m.. We thought okay they were busy so let's give them some more time.At 8:45 I asked the waitress again, saying it's been 45 minutes and our food is not here. She just gave a wave and said 'I know' and walked away.I started to get upset so I proposed that we change a restaurant and asked for the bill, but then another waiter (who was much nicer) came and apologized to us, saying sorry the food was already made and they will come in 5 minutes. And it took another 20 minutes for us to get our food. We can in at 7p.m. for dinner, and finally at 09.20p.m. we received our food at the table.Then the worse part was when we asked the bill, another 10 minutes passed and no bill came in. So I walked into the restaurant and went directly to the bar, where the waitress was standing there and talking to the bar tender. I said to her 'can you please give us our bill? We have been waiting for long!' She did not say a word, looked at me, and then TURNED HER HEAD BACK TO THE BAR TENDER AND KEPT TALKING.I really can't believe how someone can be so rude working in service industry.The food is so so but what made me really surprisingly disappointed was the terrible service from this waitress. She really showed the least respect on people who dine in their restaurant. It was such a nightmare we had with this restaurant. We will never go back again!"
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