Serendipity Cafe - Carta

Sallys Of Omagh

➤ 33-35 John Street, BT78 1DW, Omagh, United Kingdom

Carta • Pub • Fish • Steak • Chicken

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"Lovely place, food was good, atmosphere was good. However, customer service was poor. This comment does not apply to all staff however one in particular. No people skills, never asked us did we want a drink, or even as much as say hello when we walked through the door. This lady looked as if she just did not want to be at work nor did she want to engage with others. Poor efforts and really impacts the quality of customer experience. We have been to sallys on various occasions, and the experience has been next to perfect! Unfortunately for this date."

Culmore Diner

➤ Dromore Rd, Omagh BT78 1RB, United Kingdom

Carta • Kebab • Coffee • Asiatic • British

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"The food was excellent, and the staff were very friendly. I dined in for brunch, and the price per person was between £1 and £10. I would rate the food a 5, the service a 4, and the atmosphere a 4. I highly recommend trying the Full Irish Breakfast!"

The Millstone Bar Restaurant

➤ 1 Glenpark Rd (at Ulster Folk Park), Omagh, Northern Ireland, BT79 7SP, United Kingdom

Carta • Irish • Curry • Vegan • British

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"The restaurant offers delicious food, stylish decor, and very friendly, attentive service. There is also a separate bar with a different menu. It would be a perfect place to stay or dine when visiting the nearby Abingdon classic car collection or the Ulster-American Folk Park. The Abingdon Collection of classic cars is only a three-minute drive away, while the Ulster-American Folk Park is further along a country backroad, bypassing Omagh. Unfortunately, a car is essential as the establishment is located several miles out of town along a busy and winding main road that could be dangerous for pedestrians. The food and drinks are really delicious, with top-quality options from a variety of cuisines, although there are limited vegetarian or vegan choices. Despite this, the prices are fair considering the quality and generous portions of the food, as well as the stylish interior of the restaurant."

Pizzarama

➤ 28 Campsie Rd, Omagh, United Kingdom, BT79 0AJ

Carta • Pizza • Cakes • Italian • Fast Food

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"I do not recommend this restaurant, as there are better pizza places in Omagh with more professional service. My mother ordered 3 pizzas for delivery, as she was unwell and my father had been working for 12 hours straight. After waiting for one hour for the delivery, two of the pizzas were badly burnt, not just a little but the entire crust of the two pizzas. The staff at Pizzarama were hostile and sarcastic when my mother called to request replacement pizzas. They stated that the delivery driver would have to come out to collect the pizzas before considering issuing replacements. When my mother asked if the replacements could be brought out with the driver, this request was denied. When she asked for a refund to order from somewhere else, this was also refused without the pizzas being collected for review. The staff were disrespectful, speaking loudly about my mother to each other while she was still on the phone. My mother was challenged by the staff when questioning why the burnt pizzas were sent out for delivery. She told them to forget it and that they would cut off the burnt parts to eat what was salvageable. This experience was unacceptable, as when ordering pizza, one expects the food to be fully edible. No one should have to go through this. I am disgusted by the way my family was treated by this family-run business. Pizzarama management needs to reassess their pizza cooking standards and customer service skills. It is clear that improvements need to be made. While procedures are necessary, there was no reason for the disrespectful treatment my mother received."

Rexy Jack's

➤ Kelvin Rd, BT78 1LD, Omagh, United Kingdom

Carta • Sushi • Mexican • Chicken • Burgers

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"Got a takeaway from Rexy Jacks restaurant in Omagh on 15th October 2022. As soon as I returned home and tasted the kids chicken burger meal, I immediately spat it out as chicken was inedible and definitely unfit for human consumption. My daughter had the Wolfgang burger which had a number of different meats. She did not seem to notice anything that was inedible., The following morning, I contacted Chloe the manager at Omagh restaurant and advised of the uneaten kids meal and that the chicken was off. She immediately was defensive in stipulating that food standards are stringent and that the chicken could not be off. I diplomatically pointed out that irrespective of her dismissive claims that the fact remained there was an uneaten meal that I had agreed to bring to her and that she would refund for the uneaten meal. It was at this stage that she informed me that if the chicken was off then there was chicken in the Wolfgang burger. I immediately ended conversation to phone my daughter and the nightmare unfolded whereby my daughter had already been in contact with out of hours and was treated for suspected food poisoning . She was violently ill throughout the night. Given that the chicken was inedible and seemingly off in the kids meal, one can logically deduce that it was the chicken in my daughters burger from this resturant that made her ill. I immediately informed Chloe at Rexy Jacks who passed on her area managers details. A rather elusive chap called Liam who failed to respond to any correspondence. The samples came back eventually not showing signs of food poisoning however advised that it was most likely out of her system within 24 hrs of being violently ill and it’s unfortunate and somewhat difficult to prove food poisoning As a loyal customer who has dined on several occasions historically without issues, I had reached out again to Chloe and assistant manager Emma to try and resolve the issue and give them a chance to act in goodwill to refund the money paid for uneaten meals and another meal that seemingly made my daughter violently ill. I explained that given suspected food poisoning and uneaten meals, it may have breached food safety standards and therefore legally or as a gesture of good faith as a loyal customer request a refund rather than progress matters further for compensation due to personal injury. I strongly believe that given the nature of the complaint and uneaten food, at the very least should be entitled to a a refund after suffering from suspected food poisoning. The Consumer Rights Act states that food should have been produced with reasonable skill and care, be of satisfactory quality and fit for purpose. This clearly was not the case and if we had dined in rather than a takeaway costing almost £50, we would not have been charged for the uneaten meals. The attitude of all the managerial staff is one of avoidance. Unprofessional in saying that they will speak to other managerial staff snd Will call back within a day to no avail. It’s bad enough that this has happened but it’s your attitude in refusing to refund for uneaten meals. Since this incident, I have realised from looking at other reviews that I am not alone in my disappointment in inexperienced managerial staff who take a stance that if there is an allegation of suspected food poisoning they will not make any effort to engage or resolve the situation. Appalling customer service. STAY CLEAR."