Teléfono: +441524846011
Dirección: 18 Mary Street, Lancaster LA1 1UW, United Kingdom
Ciudad: Lancaster
Platos: 14
Reseñas: 4422
Sitio Web: https://www.thespaghettihouse.co.uk/
"So this was meant to be a nice meal out to celebrate my partners birthday. Upon arrival the staff weren’t very attentive and upon being seated we were left to twiddle our thumbs for quite a considerable time. After several attempts to get attention we were able to order drinks. As it was a small family meal we ordered a bottle of house rose wine. Drinks brought and again left alone. Upon tasting the wine it seemed rather rich for a rose but we drank it rather than cause a fuss. The staff were very unattentive and after deciding on our food choice we again had to almost shout to get some sort of service. The food arrived and I must say it was very nice. Not at any point of the evening did and staff check to make sure we were happy. After eating our meal we discussed the wine and its poor quality and examined the bottle. Best before 2015 !!!!! Shocked and disappointed I approached the manager to inform him of the problem. He basically said that as we had drank the wine then he wasn’t willing to do anything. He said it’s too late. I asked for the empty bottle to take with me but he said it had been smashed. He was rude. Arrogant and in my opinion a total jobsworth. No acceptance of responsibility Terrible evening"
Menú - 14 opciones
Todos los precios son estimados.
Hannah
It was ok ish. I've had better pizzas from Asda. Carbonara was a wash with tasteless cream. Shame.
Dirección
Reseñas
Jonathan
Lovely food, relaxed and informal restaurant, we love coming to the Spaghetti House. Great place to bring your kids.
Janine
Competitively priced, situated centrally in town centre, clean restaurant, nice atmosphere, staff friendly and helpful, menu extensive really overall great have visited many times over the years
Caprariu
Like Bob said before, pretty dated decor Had the carbonara and the pasta was cooked to perfection but the sos and the bacon ruined it. Long story short this is the carbonara you would expect from and MRE, not from a restaurant freshly made.
Maggie
Went for my birthday Food ok but very rude and unhelpful staff Didn’t ask us if everything was ok certainly not attentive Front of house awful customer service Manager rude as we queried our bill Such a shame as our food was ok Won’t be going again in a rush Manners cost nothing A birthday meal spoilt by rude unhelpful staff.
alpacas
very unclear menu so i was forced to either eat my pizza when i am intolerant or not get a replacement. clearly struggling for money as they cant satisfy their customers. third time i have come here and been let down by either the menu being unclear or the pasta being so bland as if it never had any seasoning. never again and i have been coming here since i was a child.
Andre
Family of 4 on Saturday happy hour for a late father's day Phoenix Boy home coming! We was not disappointed! I'm gluten dairy intolerant my starter main was superb! We would definitely go back! Staff polite,clean establishment was full good atmosphere! Liked the fact that it is an open kitchen you can see the chef's cooking! The alcoholic drinks were a good standard for a restaurant!..
Y
Now I’ve been to many italian restaurants, but spaghetti house just hits different. Been here multiple times and its never missed. I’d have to say that the pizza is american but is still good, not the best but it is nice. However the pastas are on a whole other level. Great flavours and definitely a lot better than what I could make. Will continue going here, it’s been my go to for birthdays, dates and celebrations
Daydream56431079841
awfully unclear menu. got flat beer and whenever i have come and got a pasta dish it has been bland. maybe the supervisor or manager, whoever he is simply cant communicate with customers. a clearer menu is a must for this place and customer service is awful. its not my fault you chose the same font and same font size, with no paragraph spacing whatsoever so i HAD to eat my pizza when i have an intolerance or i would have to pay for something im not even eating. disgraceful treatment of customers who have been coming here for over 10 years!!! shocked and appalled. seriously sort your menu out i think a 5 year old could do better.
Jason
So this was meant to be a nice meal out to celebrate my partners birthday. Upon arrival the staff weren’t very attentive and upon being seated we were left to twiddle our thumbs for quite a considerable time. After several attempts to get attention we were able to order drinks. As it was a small family meal we ordered a bottle of house rose wine. Drinks brought and again left alone. Upon tasting the wine it seemed rather rich for a rose but we drank it rather than cause a fuss. The staff were very unattentive and after deciding on our food choice we again had to almost shout to get some sort of service. The food arrived and I must say it was very nice. Not at any point of the evening did and...
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