Teléfono: +442890602010
Dirección: 4 Upper Dunmurry Lane, Lisburn, United Kingdom
Ciudad: Lisburn
Platos: 6
Reseñas: 94
"When we arrived for our reservation, I reiterated my grandson's allergies to our server, who then informed the chef. The chef recommended a roast dinner for my grandson, which we agreed to. However, when the food arrived, it was covered in peas, one of my grandson's allergens. The server was apologetic and promptly tried to rectify the situation. Unfortunately, I had lost confidence in the kitchen staff at that point and my grandson ended up with just a plate of chips. A young employee came to our table to apologize on behalf of the kitchen staff, but there was no visit from the chef or manager. The rest of our visit was met with the staff seemingly avoiding us. While the food at Beechlawn's is delicious and the staff are friendly, the lack of proper training on handling food allergies was concerning. Allergies are serious and can be life-threatening, and it's important for restaurant staff to take them seriously. It seemed as though the staff thought we were being overly picky, but allergies should never be taken lightly."
Menú - 6 opciones
Todos los precios son estimados.
Phil
Worst service I have ever experienced. Not enough staff and those there are that run of their feet they are curt when they eventually get to you
Dirección
Reseñas
RLMAC3009
Had a beautiful meal in the beechlawn Hotel last night I have been here a few times now with famiyl and friends and I can honestly say that i have never been disappointed. Really good food and very friendly staff. Highly recommend the Beechlawn hotel restaurant.
Gillian
We arrived as a party of 5 with no reservation but the staff found us a table the service was excellent. It was a Sunday so there was a 3 course menu with a good range of options. Every course was outstanding the portions are large but everyone had the same amount of food. Would highly recommend good value for money.
norafrance2017
First class food and service at the restaurant at the Beechlawn Hotel. During our stay for a week we enjoyed the delicious food in the restaurant. Quality and presentation was first class as was the service. A special mention for Angela for her efficient and caring service. Thank you all at the Beechlawn. B+ N from France.
Bonniebelfast
I enjoy the food at Beechlawn and dine there frequently, but today I felt quite unsafe. We interacted with four different servers during our meal, two of whom were not wearing masks at all. I was dining with a friend who is considered high risk, so I do not believe it is worth the risk to return. Although the tables are adequately spaced and hand sanitizer is readily available, having table staff without masks poses a potential danger to all customers.
bastek22
Me and my partner was looking for something to eat while we were in Dunmurry. So we decided to call in and see if we could get a seat. Waitress as host was nice and told us about special and went through menu, we ordered 2 stufed Turkey dinner and jug of water. All was going good till other waiters brought water to table and while she put down she was very unpleasant. Dinner was tasty and nice I wouldn't rush to come back as are mamy better places and restaurants to eat out. So General experience was just average.
mariafeggo
I took my brother to this restaurant for his birthday lunch, but it turned out to be a disaster. There were 7 of us in our group, but the service was incredibly slow. One person waited half an hour for their starter, and then we had to wait a long time for our main courses. When my meal finally arrived, I had to send it back because the lettuce was soggy and expired. After another 20 minutes, my replacement meal still hadn't come out of the kitchen, so I had to cancel it. The waitress apologized and offered me a complimentary dessert, but even that took another 20 minutes to arrive. In the end, I left the restaurant hungry and disappointed, especially since other groups who arrived after us...
366brendam
We have been customers here for about 30 years and have always enjoyed eating here..... until recently. Although the food remains great the service has become terrible. There seems to have been a change in management procedures in restaurant and it is messy. Two weeks running we have witnessed the same problem on a Friday evening. We had 3 or 4 different waiters/waitresses take parts of our order and no one seems to know what order is for which table. Added to that the waiting times have become ridiculous. We waited ages to get our orders taken, two of them were wrong, and it took over 35 mins for our main courses to arrive. I ended up asking for my desert in a takeaway box as we had been th...
Dermot
I booked a table for six people today at 2 PM, we arrived on time and were seated, this was a lunch celebration for my 96 year old mother birthday. We had to go and ask for our order to taken, after our order was placed it was 2.55 before our meals were served we had to ask where they were, after half an hour waiting, and were told that the kitchen was only just preparing them we had to ask then two servings turned up while everyone else waited. NOT at all happy with this level of service, we also had to ask for our drinks order to be taken and then when desserts we ordered they just simply didn't turn up with no explanation but were placed on the bill removed after we pointed this out. The...
seanmK9450VB
When we arrived for our reservation, I reiterated my grandson's allergies to our server, who then informed the chef. The chef recommended a roast dinner for my grandson, which we agreed to. However, when the food arrived, it was covered in peas, one of my grandson's allergens. The server was apologetic and promptly tried to rectify the situation. Unfortunately, I had lost confidence in the kitchen staff at that point and my grandson ended up with just a plate of chips. A young employee came to our table to apologize on behalf of the kitchen staff, but there was no visit from the chef or manager. The rest of our visit was met with the staff seemingly avoiding us. While the food at Beechlawn...
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