Teléfono: +441799522207
Dirección: 32 High Street, Uttlesford, United Kingdom, CB10 1AX
Ciudad: Uttlesford
Menú Platos: 9
Reseñas: 5064
Sitio Web: http://www.theoldcrosskeys.co.uk/
"Our experience of The Cross Keys Hotel, Saffron Walden started very positively. The restaurant was very busy at 14:00 and we thought we would try our luck and see if they had a table for two. The greeting by the manager was extremely friendly and they quickly accommodated us. We had a drink at the bar until our table was ready. We took our seats at the table and this is where the issues begun. We sat at the table for a while and no one came to give us any menus or ask whether we wanted more drinks etc. I went and took a menu from the till. Eventually I caught the attention of a passing waitress as asked whether someone would be able to take our order. The food advertised on the sandwich board outside was not available unfortunately but the menu looked promising. We ordered our food and then waited about an hour for the starter to come out. The restaurant was about 1/3 full at this time. Staff were not interested in tending to their customers. Two blond haired waitresses were chatting in the bar area and the manager was stood in the bar area eating cheese cake. The table adjacent to us had waited around 40 minutes for their deserts to arrive. Once again we had to grab the attention of passing staff to refill our drinks. The starter that arrived approximately an hour into our experience was dry on one side and had clearly been sat under a heat lamp. Once we had finished the started we promptly waved a waitress over and asked for the main course to be sent out as time was ticking on. Again we waited and decided that we have had enough. We went to the bar and asked that we pay our bill and explained about the poor service. To the barmaid credit she apologised for the poor service and said that she would remove the food from the bill and we just had to pay for our drinks. Just as we were doing this the main course arrived. I said to the barmaid the food has arrived can I pay for the additional. The barmaid said don’t worry as she had already taken the food off the bill and we could still have the food. I asked whether she was sure and she said that she was. We ate the food which was mediocre at best, the food was cold, potatoes and parsnips under cooked and the ‘gravy’ was very watery. As we stood up to leave the manager came over and said as we have eaten the food we now have to pay for it. I said that I didn’t mind paying for it, but that was not what the barmaid said. She said that she didn’t care what the barmaid said, she was the manager. I replied fine but I want you to get the barmaid and for her to tell her about the conversation that we had. The manager brought the barmaid out who in front of a restaurant of customers was made to apologise for making a mistake. It was humiliating for the member of staff. The manager was rude and gave the impression we were trying to get free food by complaining. The only defence the manager gave for poor service “the staff become complacent when it gets quiet”. No apology, no reasoning. I had already paid the bill so there was no need for it. It is such a shame for such a lovely venue. A lazy manager, unprofessional and massively lacking customer service and management skills. She did not support her member of staff and chose to humiliate her for £30. Please replace the manager and lazy staff working the restaurant floor. If the staff were on the ball and the food had come out in a timely manner I am sure I would be writing a positive review. I won’t be returning and if you have plans for the day I would recommend that you also give it a miss."
Menú completo - 9 opciones
Todos los precios son estimaciones en menú.
Platos De Pescado
India
Arroz
Gnocchi
Pollo
Postre
Ensaladas
Glamburgers
marierJ2636PM
The hotel accommodations were terrible. The general manager seemed annoyed when we brought up our concerns the next day.
Dirección
Reseñas
guri843
The best food, the best drinks and the best service, thank you! We were celebraring my 60 birthday, and everything was perfect.
T3693WKlindao
Three of us stayed over Christmas while visiting family in the area. We all loved it. Cosy rooms, great pub and restaurant and kind and helpful staff. We’d be very happy to stay again, anytime. Very highly recommended.
Blondie
It's disappointing that the manager spent the entire time behind the bar. The bar staff and kitchen staff were left unsupported, which led to various issues with the temperature of the food. We also had to wait in the restaurant for 5 minutes before anyone welcomed us, as there was no one in sight. A new manager who is more dedicated to the restaurant and doesn't spend their time chatting behind the bar is needed. Ver carta
Nicola
Booked for Boxing day. Preordered but this was lost despite a confirmation being received. Waited 45 mins for a starter and another 45 for the main, and restaurant was not full. 3 x Scallops the size of a 5p for a starter was very disappointing and poor value, especially after the long wait. Staff were friendly but it felt really disorganised and lacked leadership. Definitely overpriced for what was received, which is a shame for a nice venue.
Goodfood1971
Absolutely disappointed in this place, we were there for a birthday meal and this was a pre order The food came out separately and half the order was wrong and one meal didn’t even come out at all until we asked for it, then realised the chicken wasn’t cooked through on 2 meals The bill was totally wrong and had to go back twice to fix it The service wasn’t great we were left way too long so I’m guessing under staffed The place itself was lovely which is a total shame as we will never go back there again Food hygiene is important, I know the hospitality industry extremely well and this place should know too…check your food and make sure it’s cooked through
davidarobarts
As many have already stated avoid the Cross Keys like the plague, terrible service (we waited literally hours for starters, then mains and gave up on desserts when they announced that they had run out of Apple Crumble which several of our party had pre ordered which pre order they had lost), the food was, at best, indifferent and overpriced. We arrived for our pre booked table at 1pm and didn 't get to the desserts until 4.15pm utterly shambolic. In their defence they did give us a discount and waived the desserts and service charge. But it was a complete waste of £32 per head and a ruination of our family post Christmas lunch, we 'd have done better in 'spoons! Ver carta
577vanessa
party of 12 people. on arrival we were shown to a nice room for us. we waited quite a while for pre meal drinks. Then waited a while for the starters to come out. then once they were cleared we waited a long time for mail meals to come out and some were not cooked properly and some people did not get what they had ordered and 1 person did not get her meal until along time after the rest of the party because they said it hadnt been ordered when it had.bearing in mind that lunches pre ordered at least a week beforehand i thought that the service was shocking and i left feeling upset because this was my daughters birthday lunch. we did have a nice waitor and he tried his best for us.
Lauren
I really wish I had read the reviews before visiting this restaurant again. My husband and I ate here on our first date 10 years ago, so we decided to come back. Unfortunately, our experience was terrible. The service was slow and disorganized, with drinks coming out at different times. We waited a long time for our order to be taken, despite the restaurant not being very busy. The starters were okay, but the potato skins lacked flavor. My husband's ribs were dry, and my beef burger was incredibly salty - I could barely take two bites before giving up. When I mentioned the issue to the waitress, she said she would speak to the chef but made no offer to remove the dish from the bill. The adde...
Mandy
Our experience of The Cross Keys Hotel, Saffron Walden started very positively. The restaurant was very busy at 14:00 and we thought we would try our luck and see if they had a table for two. The greeting by the manager was extremely friendly and they quickly accommodated us. We had a drink at the bar until our table was ready. We took our seats at the table and this is where the issues begun. We sat at the table for a while and no one came to give us any menus or ask whether we wanted more drinks etc. I went and took a menu from the till. Eventually I caught the attention of a passing waitress as asked whether someone would be able to take our order. The food advertised on the sandwich boar... Ver carta
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