The Great British Cupcakery Bakehouse Parlour

No visit to the Quayside is complete without a visit here to enjoy either excellent cupcakes or other sweet delights such as chocolate traybakes. Good coffee and tea and friendly service

This is the most fabulous cafe ,All home made cakes scones ect ,Lovely surroundings with such helpful staff members, Beautiful afternoon tea,with nice china tableware,This is a cafe not to be missed,

Arrived just before 4pm on a Sunday (closes at 5pm). Drove here specifically to sit in and already paid for parking. Little girl was excited and chose a table. Told it was take out only as they decided to close early that day Ver carta

Poor service. The girls working there don’t know how to be serving and how to make clients feel welcomed. The cupcakes and others cakes aren’t fresh. The dough and cream were hard which denotes they aren’t freshly made. We had too high expectations and got disappointed.

I was just passing by this absolutely beautiful place which changed my mind because the decor outside was lush. The staff was really welcoming, attentive friendly. Service was excellent. No doubt food was divine n well represented. Will definitely b there when visit Newcastle again.

Not greeted when we came in confused if we needed to be seated or not. Once noticed we were offered a booked table. Had to ask for a menu. None of the staff had a clue what was going on. No knowledge of the cakes. Wasn’t that long wait for coffee however girl on coffee had zero sense of urgency to get our drinks out stood chatting to other staff not doing anything behind the counter. Totally unaware of surroundings terrible customer service. Milk burnt in coffee and had been spilt all down the cup. Friends was inedible. Will not be coming back even though cake was nice. Ver carta

We booked in for a lovely Afternoon Tea, and were left a little confused when the menu available on the tables didn't show what was on offer. No Ceylon, but the Earl Grey was nice. No sugar tongs for the sugar cube bowl, so be aware as it's a covid risk. The food was brought out on lovely cake towers and there was plenty for the modest £20. The sandwiches were a little plain but well filled and the sweet desserts were lovely apart from the brownies which were far too dense. The cheese scones were served without butter, but they had some upon request that was as hard as stone. Not great, but easily solved by putting it under the teapot. The fake flowers on the table were filthy, covered in du...

Visited here for afternoon tea as part of a hen party. We waited a few minutes upon entering to be able to speak to someone to be shown our table. We were left for around 10 minutes with no information until a waitress came over and took our drinks order. This was the only time we were asked what drinks we would like, no refills were offered throughout our time there. The children in the group were asked what sandwiches they would like, and we found the portions sizes great in terms of the difference between adults and children’s afternoon tea. All the contents of the afternoon tea were lovely, we had to bring back leftovers in a box as there was so much. The lack of service just left us fee...

The cake itself was beautiful to look at and in the end was everything I asked for. I booked GB cupcakery with confidence after seeing them and their team at a wedding fair a few years prior to the wedding who talked me through the process of ordering and made it all sound very personal. I have even attended the cafe numerous times. However the customer service around booking and arranging the design/tasting was challenging and I even had doubts at times the cake was going to be delivered on my wedding day. I know there was a global pandemic in the middle of it all, however the lack of communication from them was lacking throughout the process. We even booked a tasting box to collect from th... Ver carta