Teléfono: +441785850564
Dirección: United Kingdom, ST21 6DF, Stafford
Ciudad: Stafford
Menú Platos: 4
Reseñas: 3872
Sitio Web: http://www.the-old-smithy-eccleshall.co.uk/
"On the day of our reservation, part of my family arrived early and were directed to go upstairs. However, when I arrived later, I found that our reservation had been double booked for a Baby Shower downstairs. Despite my reservation being made in July, we were forced to move downstairs without any apology from management. The staff did not handle the situation well and it was clear they prioritized the other group over us. The space we were moved to was cramped and unsuitable, making it difficult for us to enjoy our meal. This was especially challenging for my nephew who is autistic. The poor customer service and lack of consideration for our needs overshadowed the delicious food and the helpfulness of our table servers. I reached out to the restaurant via email to express my disappointment, but received no response. This lack of acknowledgment from management is shameful and rude. Despite the quality of the food, the overall experience was a total embarrassment. We had planned to make this restaurant our yearly venue for my Nan’s birthday, but we will now be looking for alternative options. As paying customers, we should have been treated better. It is unacceptable that our booking was mishandled and our concerns were ignored. We will not be returning to "The Old Smithy" in the future."
Todos los precios son estimaciones en menú.