The Tutbury Fryer - Carta

3a High Street,DE13 9, United Kingdom, DE13 9LP, Burton upon Trent

🛍 Pizza, Steak, Vegan, British

4.6 💬 5160 Reseñas
The Tutbury Fryer

Teléfono: +441283810620,+441283521552,+441283813276

Dirección: 3a High Street,DE13 9, United Kingdom, DE13 9LP, Burton upon Trent

Ciudad: Burton upon Trent

Menú Platos: 4

Reseñas: 5160

Sitio Web: https://willowstutbury.com

"What a disappointment! Visited yesterday (8 of us in total) for a Prosecco brunch for a friends 50th. Booked back in Feb and also paid a deposit for us all as advised we would need to. Arrived just after 11am to be given wrong menus first. When I pointed out we’d booked the Prosecco brunch they seemed slightly put out as it wasn’t on the booking. Anyway as there were a few of us and we hadn’t seen each other for a while we spent a good 15 mins catching up and chatting as women do. Not at any point did anyone during this time offer any drinks, pour our fizz ready or ask if we were her ready to order. We were greeted by a really rude waitress upon arrival and then same waitress proceeded to tell us at 11:20am that we needed to be off the table by 12pm as they’d got a private booking. When mentioned that at no point had anyone stated this upon booking, paying the deposit or arriving they couldn’t care less. Fed back our disappointment but again didn’t really care. At 11:26am another waitress came over and said that the kitchen was closing at 11:30am so we had four mins to place our order, with a further 30 mins to eat up. Still at this point despite the menu stating we had two glasses of Prosecco with our brunch we hadn’t received a single offer of a drink. Anyway quickly placed our order and eventually got some drinks. We did speak to a few team members about the lack of service and poor customer service but all one kept saying was “I don’t even know who took the booking?!” Food subsequently arrived prompt (to get us out in time no doubt) and it was ok. Not bad, but ok. Food was lukewarm, coffee was lukewarm but having previously fed back we didn’t feel it was worth raising these issues as clearly no one cared anyway. We then got asked if we wanted the pastries that were on our menu or just more Prosecco. No doubt in an effort to clear the table; however we did opt for the pastries as this is what we had chosen. At no point was a check back conducted during the brunch and we were generally just made to feel really unwelcome. We did receive our coffees free of charge but there was not one apology, or any customer service given and to be honest left such an awful atmosphere that it completely ruined our friends 50th celebrations. Really disappointed because actually this place has such huge potential in a lovely’s setting. 8 ladies that most definitely won’t be back. Such a shame as we had this planned for ages and were really looking forward to it."

Menú completo - 4 opciones

Todos los precios son estimaciones en menú.

Dan Dan

Lovely setting with Brilliant service and very polite friendly staff. Food is great recommend the sharing plates. Highly recommended

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Reseñas

Leonie
Leonie

Had my birthday party here recently it was absolutely amazing ! Lovely staff , great food , amazing service will definitely be visiting again!


Isabelle
Isabelle

Happened on this by accident. What a lovely find. Friendly staff. Excellent Caesar salad. Quick service. Reasonable prices. What more could we ask for?. Thank you.


Karen
Karen

Fantastic food and service great atmosphere very casual and relaxed good value would recommend a visit second time there this one for lunch previous one for afternoon tea which was immense Ver carta


indie0517
indie0517

Lovely lunch of light bites menu good value, nice and hot, beautifully presented. Sat outside in the Courtyard which is absolutely lovely, good service, waitresses seemed very happy and welcoming.


DobbyBazzler
DobbyBazzler

We found ourselves with a moment to spare when our children were otherwise engaged elsewhere so we called in for a late-lunch early-dinner for a Mom Dad date. We were in and out in 50 minutes but had a nice time. Very fast and friendly service, and quirky surroundings. Had the weather been warmer then outside looked lovely. The cod goujon sandwich tasted good but could have been presented better, perhaps laying some rocket in the bread before adding the goujons. The pizza was very good. I had an Alfredo which was lovely, hot, crisp and tasty. The chicken strips were pure white, and there was plenty of fresh basil all over it. Recommended.


Annette
Annette

Sad to say this review isn't great. My last review was. The serving staff were great quick and efficient. However, the Festive Fayre Menu was not great. The Menu was not on the website, we kept looking and when I enquired was told it would be but never was. It seemed a bit of a hurried menu? We had the Turkey Escalopes and they were so salty we couldn't eat too much of them. I like to add my own salt if necessary. We then had the Baileys Brulee which was nice but couldn't taste any Baileys whatsoever. We were then charged wrong. They put that right but were overcharged again we will put it down to a Xmas tip for the staff which is fine this time but check your bills people. Bit disappointed... Ver carta


gabbyed
gabbyed

We were a party of 20 for my baby shower. Earlier in the week, I had discussed on the phone if we could have the marquee outside, how they would already set the tables up for us and if we could come for 11am to set up. Upon arrival, we had to wait as the tables still had customers but once they left, the staff swiftly put the tables together for us. I didn’t get her name but the lady with short red/blonde hair was absolutely brilliant. She made sure our drinks order was taken and asked when we would like food to be served. Staff were prompt on serving drinks and the food was beautiful, lots to fill our boots! I was shocked and disappointed that vegetarian options for afternoon tea were serve...


RJshearer
RJshearer

Upon arrival we were greeted by a particularly unfriendly waitress, no warmth or smile; she genuinely looked annoyed that we were even there when we walked in! Despite booking over two month’s ago for a friend’s special Birthday (and paying a deposit we were told that we only had an hour to an hour and a half MAX to order and eat as another party were arriving! When we told the waitress this was a little unfair she said ‘well I have no idea who made your booking but that’s the situation!’ She couldn’t have cared less, then a ‘manager’ came over; didn’t try and appease us or apologise; in fact she was even more rude than the first woman. Honestly it was so shocking! All of the hot drinks were...


Lucy
Lucy

What a disappointment! Visited yesterday (8 of us in total) for a Prosecco brunch for a friends 50th. Booked back in Feb and also paid a deposit for us all as advised we would need to. Arrived just after 11am to be given wrong menus first. When I pointed out we’d booked the Prosecco brunch they seemed slightly put out as it wasn’t on the booking. Anyway as there were a few of us and we hadn’t seen each other for a while we spent a good 15 mins catching up and chatting as women do. Not at any point did anyone during this time offer any drinks, pour our fizz ready or ask if we were her ready to order. We were greeted by a really rude waitress upon arrival and then same waitress proceeded to te... Ver carta

Categorías

  • Pizza Sumérgete en nuestras pizzas perfectamente horneadas, elaboradas con masa lanzada a mano, rica salsa de tomate y una mezcla de quesos gourmet. Cada rebanada estalla con ingredientes frescos, asegurando un bocado delicioso cada vez.
  • Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica. Ver carta
  • Vegan Disfruta de nuestro menú vegano, que ofrece una selección vibrante de platos a base de plantas elaborados con ingredientes frescos y de temporada. Saborea comidas sabrosas que son tan nutritivas como deliciosas.
  • British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.

Comodidades

  • Wifi
  • Takeout
  • Carta
  • Seating
  • menú
  • Reservations

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