Teléfono: +441214532696
Dirección: Top Rd, B61 0RB, Bromsgrove, United Kingdom
Ciudad: Bromsgrove
Menú Platos: 7
Reseñas: 4484
Sitio Web: http://www.wildmooroak.com/
"Firstly they asked for menu choices a week before we came, which I provided, yet still didn’t have the oxtail my husband ordered and didn’t tell us until we arrived. One manager then ticked off me and my husband which completed the list of everyone expected, I confirmed this to you, this was at 2.10pm. Nothing happened for 40 minutes when someone asked if everyone was here, I said I had already confirmed this when I arrived. At 3.30 someone came out and asked if they could serve the children first (who were getting very restless and hungry). They also served the starter and brought out 4 bowls of chips, when asked who they were for they were told ‘table 10’. 15 minutes later 4 half chicken meals were brought out for table 10 and after nothing more arrived I enquired about the chips for these meals and were told they had already been brought out. I complained about this shambles and 10 minutes later 4 more bowls of chips were brought out. I could go on about the awful service and the fact that it took 2 and a half hours to complete the service by which time someone had to leave and the celebration was basically ruined but there doesn’t seem any point. At no point did anyone apologise or explain why everything was running an hour and a half late, no one was offered a free drink or dessert and when I asked to speak to the manager she tried to say they were so late because I didn’t tell them that everyone had arrived until 2.50, which was not true. She then blamed table 10 for eating the 4 bowls of chips despite the waitress not saying who they were for or that they were to accompany meals (which wouldn’t arrive until over 15 minutes later) and placed them in the middle of the table ironically, they thought the manager had sent them out to compensate for the meals being so late. She then said by asking to speak to her, I was delaying service further. I am furious at the shocking customer service, we had 39 customers paying hundreds of pounds and we chose your establishment for our celebration expecting to make memories to treasure how wrong I was, the memories are ruined. The only touch of caring was when my aunt pointed to the sign saying ‘ask about our birthday meal free’ and the manager took off some money for my mother in law as it was her birthday it would have been better of course if they had told me that my mother in law could eat for nothing as it was her birthday. The whole experience was awful please don't book a special occasion here, the service genuinely couldn't have been worse."
Menú completo - 7 opciones
Todos los precios son estimaciones en menú.
Alitas De Pollo
Alas
Alitas de pollo tiernas y jugosas, bañadas en salsa picante o barbacoa, servidas con apio y aderezo de queso azul.
Platos Principales
Gnocchi
Especialidades Mixtas
Platos De Cabra
India
Postre
AndrewLougheed
Proper authentic mutton soup if you know ….you know , if you don’t …. Find out Great meal Thankyou so much
Dirección
Reseñas
davidhX6513WH
I paid for an event at this restaurant and they cancelled it without offering a refund. The company claims that they had to cancel the event due to building repairs.
Mayiris20
Amazing food is 10 out of 10! Highly recommended. We went tonight 14 of us for a birthday. Last minute booking. Meal for free for the birthday girl. Kindest staff thank you!
leannesQ4005ON
I made a reservation for 2 people today for me and my mom, only to arrive at the restaurant and find it closed for essential maintenance. There was no mention of this on the website or app. It was a disappointment and a waste of time. Ver carta
Hendo230
We went to Wildmore Oak today and have been previously on many occasions and always recommended the pub to family and friends however, after todays experience I will not be doing so again, we had pre ordered food, order was wrong, food cold, sides came out 45 mins before the mains some of the group had been in the pub for over 2 and a half hours with no food. The service and standard has dropped dramatically the whole experience was so disappointing today what a shame.
M4566JGmarck
My party of 6 made a reservation for Caribbean night on July 30th, 2022, and paid a £60 deposit in April 2022. Unfortunately, a week before the event, we were unable to reach anyone at the restaurant. When we arrived, we found a note on the door stating that it was closed for essential repairs. It is very disappointing that they did not contact us, especially after taking our deposit and contact information. I would advise others to steer clear of this place and save their money.
CatCat
My partner and I popped in for a mid week main meal and a drink to get over hump day. The food and drink menu is extensive and well priced. The waiting staff were excellent, friendly, with impeccable customer service vales. The recommendations were of the highest order. I had the goat curry and my partner, who is vegan, had the jerk Jack fruit. Both meals were incredibly tasty! Complements to the chief as we both returned clear plates to the kitchen. Highly recommend this restaurant. It really is a hidden gem. Will definitely be returning. 10/10 stars Ver carta
garryc693
Booked weeks in advance sent advance menu choices for 25 people paid a large deposit only for them to cancel on us 3 days before, leaving our 40th wedding anniversary celebrations in ruins as no other restaurant would accommodate us with such little notice !! They said maintenance had overrun but they should not of taken bookings at this time especially such a large and important one to us and left our special night totally ruined , poor planning , poor management , an apology doesn't cut it no other recompense offered ??? ..avoid !! Better run places to go .
vickymM4204MU
Came for food on the Saturday afternoon of bank holiday weekend. Food was terrible, my sons pizza from the child’s menu was one of those cheap 50p pizzas from the supermarket and a handful of chips; he refused to eat it and it was immediately returned. My step-sons garlic bread came out still frozen! Chicken was very over cooked and dry. My brothers onion rings genuinely had no onion in them and the jerk chicken kebab well 4 mouthfuls of chicken on a pizza base £13.50. We waited an hour and a half for the food and we were one of only 4 tables dining. I’ve recommended this place before from a previous experience but never again. Would have been a nice gesture to refund the cost of the kids me...
MarieHenry2014
Firstly they asked for menu choices a week before we came, which I provided, yet still didn’t have the oxtail my husband ordered and didn’t tell us until we arrived. One manager then ticked off me and my husband which completed the list of everyone expected, I confirmed this to you, this was at 2.10pm. Nothing happened for 40 minutes when someone asked if everyone was here, I said I had already confirmed this when I arrived. At 3.30 someone came out and asked if they could serve the children first (who were getting very restless and hungry). They also served the starter and brought out 4 bowls of chips, when asked who they were for they were told ‘table 10’. 15 minutes later 4 half chicken m... Ver carta
Categorías
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Pizza Sumérgete en nuestras pizzas perfectamente horneadas, elaboradas con masa lanzada a mano, rica salsa de tomate y una mezcla de quesos gourmet. Cada rebanada estalla con ingredientes frescos, asegurando un bocado delicioso cada vez.
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Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica. Ver carta
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
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