Teléfono: +441483221058
Dirección: Victoria Way, GU21 8EW, Woking, United Kingdom
Ciudad: Woking
Menú Platos: 3
Reseñas: 1153
Sitio Web: http://crimsonhotels.com/dtwoking/dining/wocca-grill
"Well where to start we were a family group of 9, 5 adults and 4 children from 2-7 years of age. We wanted to book a table for 7pm for an evening meal but was told it would have to be 6:30 as the restaurant was busy later not surprising as it was easter weekend. We came in for 6:30 but the girl who was seating people started to ask if we had booked and then the phone rang and said she had to answer it and ignored us for the next 5 minutes then she hung up and said derogatory coments about the person on the other end of the phone. Then she could not find our booking which we had paid for in advance but finaly got seated at 7 pm our order for drinks and food were taken in reasonable time but we had to wait for over 15 minutes for the drinks to arrive and over 30 minutes for our starters to arrive the mains took another 30 minutes after we had finished our starters and the children were getting restless and tired the mains finaly arrived and of the 5 adult meals only 1 was edible and 1 child meal was forgoten completly and had to be asked for again. After being in the being in the restaurant for over 2 hours we still had not recived our desserts and the childen were so tired we had to leave I complained to the person in charge who did not even have the grace to reply or apologise and we were never asked if our meals were ok. We thought breakfast could not possibly be as bad but how wrong were we. Once again we had to wait for over 30 minutes to be seated even though there were plenty of free tables just no staff to clear or reset them only 1 young lad who was running around like a headless chicken trying to do his best for just over £5 per hour he was a credit to an otherwise disgrafull restaurant . It was a buffy style breakfast help yourself but most things were never avaliable at the same time and shortage of plates bowls spoons etc. Needless to say we will never use this restaurant again its the worst I have ever been in."
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