Wok To Box - Carta

80 Crwys Rd, Cardiff, CF244NP, United Kingdom

🛍 Food, Meat, Mexican, Japanese

3.6 💬 1994 Reseñas
Wok To Box

Teléfono: +442920251007,+442920344000

Dirección: 80 Crwys Rd, Cardiff, CF244NP, United Kingdom

Ciudad: Cardiff

Menú Platos: 35

Reseñas: 1994

Sitio Web: http://www.noodle-box.co.uk

"I had a previous bad encounter with noodle box back last year when I was called a liar by the management. I ordered calamari and was sent some sort of round things. I rang up to obviously inform them of their mistake and the manager actually turned round and said you’re a liar we can tell the difference between calamari and the item I had been sent. I had to send a photo to the managers phone to show them what they sent and I was told oh well we can’t all be perfect as you obviously are. Tonight after begging from the children to order I gave in. The food was piping hot and in all fairness very tasty. However there was a portion of calamari missing. I rang the store straight away to inform them of their mistake and was told no you got what you ordered. I brought up my order on their app and once again was told I hadn’t ordered it. The manager then told me I couldn’t add up as I hadn’t been charged. Once I broke down my receipt to him and went through each addition separately he finally admitted defeat. I was then told at 18:22 the missing item would be with me within half an hour to an hour. I rang back at 19:31 to enquire where my food was and was told someone would call me back. 19:48 still no call so I rang back 4 times before my call was finally answered to be spoken to by the same gentleman I had initially spoken to and was told that it would be with me within 15 minutes. He telephoned me at 20:04 to be told he was just leaving the shop and he’d ring me when he was in my road and I could go out and collect it from him as he obviously can’t be bothered to bring it to my door. The food is great I’m not going to lie but the customer service is beyond appalling from the counter staff to the management. It’s now 20:17 and it’s only just turned up and was told we’ve given you a complimentary can...really?? I personally will NEVER order off this restaurant and I really suggest people follow suit. I can honestly say I’ve never been treated as poorly by any other restaurant or takeaway and I really suggest the management look at their own attitude and management skills and then look at the whole staff as a complete unit. Bad management is toxic and it shows in the way your staff treat your customers. Absolutely hands the worst customer service in the whole of Cardiff."

850sairaj 850sairaj

They sent me the wrong order and when I tried calling them they cut me off half way through conversation! DO NOT ORDER

Dirección

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Reseñas

Jamie
Jamie

Decent prices for decent foodThe gyoza are great! Each day of the week has a special deal, some being better than others.


Nickums247
Nickums247

Have been ordering from Noodlebox for many years now great food, good sized portions for the price, delivery can sometimes be a little slow


Olivie
Olivie

This place was well reviewed on yelp so when passing through town we tried it. I ordered the "Lucksa" which I assumed was "Laksa" but it was a dark broth Ver carta


Ռուբէն
Ռուբէն

Quick and easy food in a box, great for those on the go and relatively healthy (-minus the curry sauce smothering ;) ) Located in the heart of the student


greenway83
greenway83

Chicken came out raw.bad attitude from own when asked to reheat. Chewing gum under tables and strong smell of grease and grime.pls avoid this terrible Place. unprofessional UNCLEAN


delmet2021
delmet2021

I'm a strict vegetarian of 20+ years. I ordered the Veggie Sweet Box and upon eating the noodles discovered what I thought was tofu was in fact chicken. I'm absolutely livid! Usually a good place but they've failed on the basics! Ver carta


Nicky
Nicky

Used to love Noodlebox in the early 2010s but it has gone downhill so fast since the glory days. The food is still of a 'decent ' quality but the restaurant has all of the charm of a cold dead pet rabbit. The restaurant is now mostly used as box storage, the welcome is unwelcoming and if you like eating your meal with a hoover in plain sight, you may have found your next favourite restaurant.


CrsHrn
CrsHrn

We order for delivery, rather than visiting the restaurant. We don’t order regularly from here, but on two occasions we received a meat dish instead of the vegetarian version. One was something in the vegetarian bento box (possibly the gyoza), the other was chicken gyoza instead of the vegetarian. We made a complaint on their website and by email and received no reply, which is why I’m now leaving this poor review. Otherwise the food was ok.


Jjsth86
Jjsth86

I had a previous bad encounter with noodle box back last year when I was called a liar by the management. I ordered calamari and was sent some sort of round things. I rang up to obviously inform them of their mistake and the manager actually turned round and said you’re a liar we can tell the difference between calamari and the item I had been sent. I had to send a photo to the managers phone to show them what they sent and I was told oh well we can’t all be perfect as you obviously are. Tonight after begging from the children to order I gave in. The food was piping hot and in all fairness very tasty. However there was a portion of calamari missing. I rang the store straight away to inform t... Ver carta

Categorías

  • Food Deléitese con nuestra selección variada de alimentos, que ofrece una mezcla de clásicos favoritos y platos innovadores. Cada elemento está elaborado con los ingredientes más frescos para deleitar su paladar y ofrecerle una experiencia gastronómica memorable.
  • Meat Explore nuestra deliciosa selección de carnes, con bistecs asados a la perfección, pollo tierno y platos de cordero llenos de sabor, cada uno sazonado a la perfección para una experiencia culinaria inolvidable. Ver carta
  • Mexican Sabores auténticos mexicanos te esperan con fajitas chisporroteantes, tacos sabrosos, enchiladas picantes y guacamole fresco, todo elaborado con ricas especias tradicionales y acompañado de guarniciones vibrantes. ¡Disfruta de una fiesta en tu plato!
  • Japanese Saborea la esencia de Japón con nuestra selección de sushi fresco, ramen sabroso y sashimi delicado. Cada plato refleja técnicas e ingredientes auténticos, ofreciendo un sabor genuino del arte culinario japonés.

Comodidades

  • Takeout
  • Seating
  • Carta
  • Delivery
  • menú

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"It was the most bizarre experience dining here. First when we arrived in the restaurant, our group set up was that there was someone on each end who was sitting facing an empty chair on the other side of the table. Upon enquiry we understood it was a covid measure, however never had any other restaurants requesting such seating arrangements in the past 20 months. We ordered two split pots, a non-spicy broth for one side of the pot and a spicy broth for the other side. The staff came to confirm that we wanted spicy/non-spicy in each pot. Yes, we said. To our shock when the pots came, one pot was spicy/spicy on both side, and the other was non-spicy/non-spicy on both sides. This was after the staff had came by to confirm that we wanted a spicy/non-spicy set-up, and in the usual situation a person wanting a spicy broth would not have asked for a split pot. We raised this to the staff and were clearly unhappy about it, though did not insist on having the broths changed around. What happened next made it the most awkward and uncomfortable dining experience ever. From where we were sitting, we could hear the owner reprimanding the staff for the error, throughout our meal. We understand mistakes occur and if the owner was unhappy about the mistake and genuinely wanted to apologise, taking the initiative to change the broth to the right setup, or a complimentary drink or dish would have gone a long way. But no, he chose to reprimand the staff within our hearing for the whole dinner (which didn't help the situation one bit and made the experience worse! . We felt sorry for the staff. Even with the hospitality shortage, that was a completely wrong way to help the staff improve, nor help retain them in the long run. I don't remember anything about the food, although photos did show a good range to choose from. At the end of the meal we each received a box of hello panda, which might have helped, if not for the fact they were expired. All in all, would not recommend."