Amber Valley
The Village Inn Marehay

The Village Inn Marehay

51 Upper Marehay Road, DE5 8JF, Amber Valley, United Kingdom

Pizza • Steak • British • Vegetarian


"We have been customers for over 10 years and the couple we were with have been customers for over 20 years, visiting on average once per month. The food is usually excellent, however on our last visit there was an issue with our pizza, it was overcooked, burnt at the edge and very dry. Understand completely that things go wrong on occasion and in this case the place was busy. We raised this twice with the waiting staff but it was not addressed. The bill arrived and there was no interaction with us. The issue was referred to the owner as my friend was requesting that they address this with a reduction to the bill. The owner appeared to take this as a personal attack and accused my friend of causing havoc and quite bizarrely accusing my friend’s husband of upsetting her and causing problems on our visit three weeks prior. He also said the we had upset his staff. He demanded we pay the bill in full or he was going to call the police. He also said that in his place, it was his rules which mattered. It appeared to us that his staff were afraid of him. I also feel sorry for his staff to have such a poor example of how to deal with complaints, his staff will not learn anything useful from him. The saddest thing was when I said to him that I don’t understand why he is in the hospitality industry given his attitude and he said he didn’t either. So as a result of him not addressing the issue raised and the way he conducted himself, he has lost four customers and we have lost a favourite place to eat out. Such a shame."

Rose Crown

Rose Crown

Main Road, Amber Valley, United Kingdom

Pub • Steak • Vegan • British


"we had not visited the rose and the krone in one because, so decided to go on Easter Sunday at midday. this pub has always given a good service, but this time we were very disappointed! first they brought us two meal times that we had not ordered, for a few who sat on the other side of the restaurant. we ordered truthahnbrust without carrots and a part of the cauliflower cheese, and pork without extras. it came and we found that they had put carrots on the truthahn and not on the vernacular. then I realized that I had no filling with the truthahn. there were no waiting staff on the floor and after a few minutes you came out of the kitchen, so I asked him about the filling and also the flower cabbage I had ordered. he went to the kitchen to get the missing items. after a few minutes he returned with both. at this time I was halfway through my lunch. I found that my brokkoli was so hard, it was impossible ro cut. the waiter came and asked if everything was in order with our meals. we explained the problems we had, and he answered that he would go and sort what we found strange, how we had already eaten! They could not say that they were busy. we booked for 12.00 clock, so there were only a few people we arrived. they seemed to have only 2 waiters, there were no one on the floor to treat problems with food or drink, they should arise. we never have a statement or an apology from someone. the rose and the crown were always something very special to us. we always had a good service and good eating in the time we were before. this was so disappointing, especially as we booked it a few weeks ago and we look forward to it. I think we need to look for another special restaurant for the future. that is really upsetting me!"