"We arrived with the idea of having an aperitif and then deciding whether to have dinner there. Since we didn't book, they gave us a table at the back, but wanting only to have an aperitif we asked to have one on the sand, also at the back in front of the music box which, in my opinion, for aperitif time was too high: I advise the staff to ask customers if they are dining or just stopping for an aperitif and in the latter case to suggest the beach because the location is so beautiful that it conquers on its own. At the table the waiter comes after 12 minutes of us being seated, without a card so I guess you have to know for yourself what they offer. We then ask for the paper and the cleaning of the table, the paper arrived, we kept the table dirty. At minute 15 we manage to send the order, at minute 25 our drinks arrive... total expense approx. 30 CHF, not even an olive to accompany them. I understand you have just opened, but the welcome and organization cannot be improvised. It's not the negative reviews that take customers away (I think we understand each other), but the poor service. Sit down with the team, give yourself a reception model that includes customer options, and organize yourself by zones based on the level of saturation by time slot (I imagine that at 5pm customer requests are different from those at 7pm). You have an incredible structure, you will only make it work if you capitalize on it by combining it with a consistent service. Good job guys!"
