"Having coming to regency for the past >20 years. It’s only fair I give you valuable feedback. I’m 34, and have been regular from South London to Regency since I’ve been 13! Regency is a family business that’s always have had family feel to it,...especially with Pankaj PM. Food has always been amazing since my teenage days. We as a family could not stop recommending it to everyone. It was authentic indian/kenyan style of food. We would visit from South London on a Sunday every 1 2 months and we loved it. However, since Post COVID the food has definitely not been the same. There has definitely been a compromise with flavour etc. We’re glad and totally understand the need to adapt to modern times to survive as business and aspire with higher goals (whatever that may be, whether that’s scaling, etc. . We are truly glad to see Regency moving with the times and honestly wish you all the best. However, the past 3 visits we’ve definitely witnessed and tasted the drop in quality of food. For example, chicken tikka, you could tell it was warmed before serving, it may be freshly cooked on the day and then warmed, but you can tell by looking at the colour and also through the texture when tasting. Another example, tallapia fish and tawa chicken… These items were once amazing and the one thing I loved about Regency was the consistency of quality of food, it was amazing how you achieved that through the years. However, as mentioned we have noticed a drop in quality. We have also heard same feedback from family and friends. Word of mouth within the Gujarati community is strong and hugely important,. Nevertheless, rather than listening to them we thought we would be the judge ourselves and I had to sadly agree. In comparison to Everest Spice, Purple Flames, Abercorn I would say average now. Before, Regency was the place! As mentioned being a long term customer, it’s only fair I give back valuable feedback and we would love to see Regency make a comeback. You may take a balanced view and go well business is thriving we’re fine! You could do! But is that Regency’s attitude? Especially after working so hard over the years in maintaining that high standard. Service was great and always has been, so defo kudos where its due! Love the extended menu and trying new things like vegan jeera lamb etc. Great sign on moving with times. But please bring back the authentic taste that you once had. Wish you all the best!"
