"The experience started off fantastically. Charlie, our table attendant arrived promptly; was super friendly and took our drinks and main course orders quickly. (Giving requested guidance, on request . The four of us were really impressed with our restaurant find (including one very happy vegan . Yay, Wagamamas what a great place. THEN it went downhill faster than a n alpine landslide. We were left sitting at our table with finished main course plates (to be clear, some had efficiently been cleared quickly but not those who had finished after. This was the end of the honeymoon stage. We sat, and we sat and we sat. The restaurant emptied out from buzzing and full to sparse (we are talking 8.30 9.00 pm Bank Holiday Weekend. . Everything we needed required a call out to a (not busy waiter such as water, extra glass of wine; dessert menu. This was the worst bit... on an adjacent table, while we were waiting (forever for someone (maybe the enthusiastic original Charlie? to come and ask us what dessert we wanted sat some members of staff laughing happy (pleased for you eating a meal. Picture the scene. Customers sitting waiting for order for food; staff eating at next table . Most of us humans are kind and know that staff need food too but this timing was unbelievable.... it was like us, on the adjacent table, sitting there, were invisible. So now we have an almost empty restaurant; quite a lot of staff clearing up condiments or eating and us, still sitting there. What a real disappointment. Wagamamas provides delicious food; (I really enjoyed the vegan curry.. thanks chefs you saved the day but the one in Brighton needs some proper management to oversee the service. Really, this is some of the worst, disrespectful service I have received in a very long time. It started so promisingly and ended so disappointingly. PS, I asked a member of staff what went wrong and he told me that because it had gone suddenly quiet, they sent members of staff home so ended up understaffed. Wagamama no wonder you were quiet. Chefs your food is great; Managers get the staff to give the service the food providers deserve. What as waste and what a perfect example of terrible management."
