"The food was absolutely delicious, so a big thank you to the kitchen team. However, the service left much to be desired. It seemed that the staff were either poorly trained, untrained, or simply indifferent to their roles, with the exception of the person in charge, who was very organized and efficient. When we arrived for our pre-booked meal, we had to wait 10 minutes because the staff were having a meeting. Another staff member arrived late, and the meeting leader informed them that their tardiness was unacceptable on the restaurant floor. After that, we waited 15 minutes for our drinks, only to be told that they didn’t have the ingredients needed to make one of our orders. We have dined at many Village hotels before and have always enjoyed our meals, but unfortunately, this time the experience was marred by staff who appeared disinterested or poorly trained. I would like to extend my gratitude to the kitchen staff and the manager for their efforts in accommodating us. We will pass our feedback along to the hotel once we receive a call back from the manager."
